Referral Coordinator
Location: Salinas, CA
Job Type: Direct Hire
Company: Acacia Family Medical Group
Salary: $19
Category: Non-Provider
Job Description Apply Now
The Referral Coordinator plays a vital role in the smooth operation of a medical office, focusing on managing referrals and prior authorizations for patients within a family medicine environment. In this full-time position, the Referral Coordinator ensures that patients receive timely and appropriate specialist care, while maintaining clear communication with both internal staff and external healthcare providers. The Referral Coordinator is responsible for obtaining necessary prior authorizations for procedures and medications, tracking the completion of referrals, and managing follow-up processes for patients. This role requires a keen attention to detail, proficiency in Spanish, and the ability to work collaboratively with office staff, including medical assistants and front desk personnel. The Referral Coordinator position offers a competitive salary and benefits package, making it an excellent opportunity for experienced medical office professionals seeking a stable and impactful career in healthcare administration.
Referral Coordinator - Summary- Facilitates and monitors the referral process for patients in a family medicine practice.
- Coordinates prior authorizations for medical procedures and prescription medications.
- Communicates with specialists, referring providers, and patients to ensure seamless care transitions.
- Works closely with medical office staff to streamline administrative processes and maintain compliance with office protocols.
- Process and manage patient referrals to specialists, ensuring all necessary documentation is completed accurately and submitted in a timely manner.
- Obtain prior authorizations for procedures and medications as required by insurance carriers and office protocols.
- Track the status of referrals and follow up with external offices to confirm appointments, receipt of visit notes, and test results.
- Maintain recall lists and proactively contact patients to schedule important follow-up visits, ensuring continuity of care.
- Collaborate with medical assistants, front desk personnel, and other staff to coordinate patient care activities efficiently.
- Cross-cover front desk duties as needed, including answering phones, scheduling appointments, and greeting patients.
- Utilize electronic medical records and practice management software, with a preference for experience using Athena.
- Maintain strict attention to detail when completing paperwork and data entry tasks, ensuring accuracy and compliance with office standards.
- Stay informed about changes in referral and authorization procedures and update office processes accordingly.
- Demonstrate excellent organizational and communication skills to ensure all team members are informed and up-to-date on patient needs.
- Offers a competitive salary based on experience and qualifications.
- Comprehensive benefits package provided to full-time employees.
- Opportunities for professional development and continuing education within the healthcare field.
- Minimum of 3 years of experience working in a medical office setting, ideally as a medical assistant, receptionist, or biller.
- Proficiency in Spanish is required to communicate effectively with patients and staff.
- Strong computer skills, particularly with electronic medical records systems; Athena experience preferred.
- Excellent attention to detail and ability to manage complex administrative tasks.
- Ability to work collaboratively with team members and provide cross-coverage for office functions as needed.
- Strong organizational skills and capacity to handle multiple priorities efficiently.
- Experienced in coordinating referrals and prior authorizations in a fast-paced medical office environment.
- Detail-oriented and highly organized, with a commitment to ensuring accuracy in all documentation.
- Effective communicator, both in English and Spanish, who can interact positively with patients, specialists, and colleagues.
- Flexible and adaptable, willing to assist with other office duties as necessary.
- Proactive in managing patient follow-ups and supporting continuity of care.
- This Referral Coordinator position is a full-time opportunity within a collaborative family medicine practice setting.
- The role provides a positive and supportive work environment with opportunities for career growth and skill development.
- Working in this area provides exposure to a diverse patient population and a chance to make a meaningful impact on community health.
- Apply now to join a committed healthcare team and contribute to patient well-being by ensuring timely and effective specialist care coordination.
If you are seeking a rewarding career as a Referral Coordinator, we invite you to apply by clicking the job application button and take the next step in your professional journey.