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Receptionist

Location: FAYETTEVILLE, AR

Job Type: fulltime

Company: Brad Scott - State Farm Agency

Salary: $15.0 - $20.0 per hour

Category: Customer Service

Job Description Apply Now

Receptionist Job Overview

Brad Scott - State Farm Agency is seeking a dedicated and professional Receptionist for a full-time position in Fayetteville, AR. The Receptionist is a key member of the front office team, serving as the first point of contact for clients and visitors. This role is essential in ensuring outstanding service, efficient responses to customer inquiries, and maintaining high levels of customer satisfaction. The Receptionist position is ideal for individuals who are personable, organized, and passionate about providing exceptional support to both clients and colleagues in a fast-paced insurance office environment.

Key Responsibilities

• Deliver accurate product and service information to clients and promptly resolve any issues or questions that may arise regarding their accounts.
• Manage incoming calls with professionalism and courtesy, directing inquiries to the appropriate team members as needed.
• Address customer complaints by providing appropriate solutions and alternatives within established timelines, and follow up to ensure complete resolution.
• Maintain detailed records of customer interactions, process account information, and ensure proper filing of documents according to company policies.
• Support office operations by collaborating with team members and contributing to a positive, productive work environment.
• Assist with outbound calls as needed for appointment reminders or customer follow-ups.

Qualifications

• Strong phone contact handling skills and active listening abilities to ensure excellent communication with clients.
• Outstanding problem-solving skills and the capacity to empathize with and advocate for clients when necessary.
• Superior communication and presentation abilities, both verbal and written.
• Ability to multitask, prioritize assignments, and manage time effectively in a dynamic office setting.
• Comfortable making outbound calls and following up with clients to ensure their needs are met.
• Genuinely enthusiastic about helping customers and contributing to their satisfaction and positive experience with the agency.
• Patience, empathy, and a passion for clear, effective communication.
• Proficiency with computers and office software applications.
• Bilingual abilities are a plus.
• Must be willing to obtain a Property and Casualty insurance license as required.

Benefits

• Competitive base pay.
• Paid time off, including holidays and personal/sick days.
• Opportunities for valuable experience and professional growth within the office.
• Potential for advancement based on performance and commitment.

Why Work in Fayetteville, AR?

Fayetteville, AR, offers a vibrant community and a welcoming environment, making it an excellent place to build a rewarding career in the insurance industry as a full-time Receptionist. The city is known for its quality of life and supportive local businesses.

Additional Information

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Apply Now