Receptionist
Location: Austin, TX
Job Type: fulltime
Company: JT Reisdorph - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Customer Service
Job Description Apply Now
The Receptionist plays a crucial role in representing the first point of contact for clients, customers, and visitors. As a key member of the front office team, you will be responsible for ensuring each interaction is handled with professionalism, efficiency, and a commitment to customer satisfaction. This full-time Receptionist position offers a dynamic and rewarding work environment with opportunities to learn about the insurance industry while contributing to a supportive and collaborative office culture.
At JT Reisdorph - State Farm Agency, the Receptionist supports the daily operations of the office by managing client communications and maintaining high standards of service. This role is ideal for individuals who excel in a fast-paced environment, enjoy interacting with diverse people, and are eager to develop a career in the professional services sector. While previous insurance experience is not required, a willingness to learn and a positive, outgoing attitude are essential for success. Working in Austin, TX provides an exciting setting with a thriving business community and a vibrant local culture, making it a great place to grow your career.
The Receptionist is responsible for handling a wide range of administrative tasks and customer service duties. These responsibilities include managing incoming calls, greeting visitors, and supporting office operations through accurate record-keeping and proactive problem resolution. The Receptionist also plays a pivotal role in ensuring that all customer inquiries are addressed in a timely manner, contributing to the agency’s reputation for exceptional service.
Receptionist - Summary- Acts as the primary point of contact for clients, customers, and visitors in a professional office environment.
- Supports the daily operations of the agency by managing communications and administrative tasks.
- Contributes to a positive office atmosphere and high levels of customer satisfaction.
- Provide accurate information about agency products and services to clients and customers.
- Resolve customer questions, issues, and complaints efficiently while maintaining a positive attitude.
- Manage all incoming calls with courtesy and professionalism, directing calls as appropriate.
- Document and maintain records of customer interactions, process customer accounts, and file important documents accurately.
- Follow up on customer inquiries to ensure complete satisfaction and resolution of any concerns.
- Work collaboratively with other team members to ensure smooth office operations.
- Competitive salary with the opportunity for performance-based bonuses.
- 401(k) matching to support your long-term financial goals.
- Flexible schedule options to promote work-life balance.
- Paid time off to support your personal and professional well-being.
- Professional development assistance to encourage career growth and advancement.
- High school diploma or equivalent required; additional education or certifications are a plus.
- Must be willing to obtain the Property and Casualty insurance license prior to the start date.
- Strong computer skills and familiarity with office software applications.
- Excellent phone etiquette and active listening skills.
- Comfortable making outbound calls and following up with clients as needed.
- Ability to multi-task, prioritize, and effectively manage time in a busy office setting.
- Outgoing, friendly, and approachable personality with a passion for helping others.
- Demonstrates patience, empathy, and strong communication skills in all interactions.
- Proactive problem-solver who can advocate for clients and find solutions efficiently.
- Loves engaging with people and providing a high level of service.
- Collaborative team player who contributes to a positive office environment.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.
- Working in Austin, TX offers a lively and growing job market with ample opportunities for professional networking and career development.
If you are motivated to succeed and envision yourself thriving as a Receptionist, we encourage you to apply today by clicking the job application button. Take the next step in your career journey and join a team that values dedication, service, and professional growth.