Receptionist
Location: HILLIARD, OH
Job Type: fulltime
Company: Mike McClaskie - State Farm Agency
Salary: $17.0 - $19.0 per hour
Category: Customer Service
Job Description Apply Now
The Receptionist role is a pivotal position focused on creating a welcoming and professional front office environment. As the first point of contact for clients and visitors, the Receptionist plays a critical part in ensuring that everyone who interacts with the office experiences outstanding service and support. This opportunity is ideal for individuals who possess excellent communication skills, a positive attitude, and a desire to help others succeed. Comprehensive training is provided, making it a great entry-level position for those eager to learn about the insurance industry and customer service best practices.
Receptionists are responsible for managing day-to-day front office operations, responding promptly and courteously to customer inquiries, and maintaining high standards of customer satisfaction. This position requires a proactive approach to assisting clients, handling calls, resolving issues, and supporting internal teams. The role is well-suited for candidates who thrive in dynamic environments that require multitasking, attention to detail, and a commitment to delivering exceptional service.
As a Receptionist, you will have the opportunity to develop valuable skills in customer relationship management, office administration, and problem-solving. The position offers a supportive workplace, opportunities for growth, and the chance to make a positive difference in clients' experiences. Individuals who are enthusiastic about helping others, comfortable with technology, and eager to advance their careers are encouraged to apply for this essential role.
Receptionist - Summary- Serve as the primary point of contact for clients, visitors, and team members.
- Deliver excellent customer service by greeting guests, answering inquiries, and resolving issues promptly.
- Support daily front office operations and maintain a welcoming environment.
- Receive extensive training to build industry knowledge and skills.
- Provide accurate product and service information to clients, assisting with their needs and questions.
- Manage incoming calls efficiently, directing them to the appropriate team members as needed.
- Handle customer complaints by offering timely solutions and following up to ensure complete resolution.
- Maintain detailed records of customer interactions, process customer accounts, and file relevant documents.
- Collaborate with peers to support office operations and ensure seamless workflow.
- Uphold confidentiality and professionalism in all interactions with clients and colleagues.
- Competitive hourly wage for the Receptionist position.
- Paid time off, including vacation and personal days, to support work-life balance.
- Valuable on-the-job experience and training in customer service and office administration.
- Opportunities for professional growth and advancement within the organization.
- No prior insurance experience required; full training is provided for the Receptionist role.
- Willingness to obtain a Property and Casualty insurance license (support available).
- Strong phone etiquette and active listening skills.
- Comfortable making outbound calls to clients and potential customers.
- Excellent communication and presentation abilities.
- Effective multitasking, prioritization, and time management skills.
- Patient, empathetic, and customer-focused demeanor.
- Ability to work well independently and as part of a team.
- Friendly, enthusiastic, and outgoing individual who enjoys interacting with people.
- Quick learner who adapts to new processes and technologies.
- Strong problem-solving skills and a solutions-oriented mindset.
- Passionate about helping others and providing exceptional service.
- Professional attitude with a commitment to maintaining a positive office atmosphere.
- This position is with an independent contractor agent and is not directly employed by the parent insurance company.
- Candidates must be able to successfully complete any required licensing and training programs.
- Employment is contingent on meeting all legal and regulatory requirements.
- The Receptionist position provides a foundation for career advancement in customer service and office administration.
- Applicants are encouraged to apply by clicking the job application button to take the next step in the hiring process.
- Equal Opportunity Employer (EEO): All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.