Receptionist
Location: ALCOA, TN
Job Type: fulltime
Company: Miriam Keller - State Farm Agency
Salary: $28000.0 - $36000.0 per year
Category: Customer Service
Job Description Apply Now
Receptionist positions are essential within any organization, serving as the first point of contact for clients, visitors, and customers. As a Receptionist in Alcoa, TN in a full-time role, you will represent the company’s commitment to exceptional customer service and professionalism. This opportunity is open to candidates who are enthusiastic about delivering a positive first impression and are eager to grow within a dynamic office environment. No previous insurance experience is necessary, as comprehensive training will be provided for individuals who demonstrate the right attitude and a willingness to learn.
The Receptionist is primarily responsible for maintaining high standards of service, efficiently responding to customer inquiries, and ensuring ongoing customer satisfaction. You will manage incoming calls, greet visitors, and provide support to both clients and team members, contributing to a welcoming and efficient workplace. As the face of the office, the Receptionist plays a pivotal role in building strong relationships with customers and supporting the agency’s daily operations.
This position is ideal for candidates who possess strong interpersonal skills, a professional demeanor, and an outgoing personality. The ability to multi-task, demonstrate proficiency with computer systems, and collaborate effectively with colleagues are key qualities sought for this role. If you are passionate about helping others and thrive in a fast-paced setting, this opportunity is designed for you.
Working as a Receptionist in Alcoa, TN offers an engaging environment where you are empowered to make a difference in every interaction. The area is known for its friendly community and accessible amenities, providing a supportive backdrop for professional growth and job satisfaction. As part of a reputable office, you will benefit from ongoing mentorship, exposure to the insurance industry, and opportunities for advancement.
The Receptionist position requires a commitment to accuracy, confidentiality, and a customer-centric approach. You will be entrusted with managing sensitive information, resolving customer issues efficiently, and ensuring that every client receives courteous and effective support. The ability to empathize with clients, address their needs, and maintain a positive attitude at all times is paramount.
Individuals in this role will also have the opportunity to pursue additional certifications, such as obtaining a Property and Casualty insurance license, further enhancing their professional development. Bilingual English/Spanish skills are highly valued, as they enable the office to serve a broader client base and foster inclusivity.
The company values diversity, equity, and inclusion in the workplace, and encourages all qualified applicants to apply. Employees are expected to complete any applicable licensing and training programs to ensure compliance with industry standards. Please note that this position is with a State Farm independent contractor agent and not with State Farm Insurance Companies. Employees of State Farm agents must meet the hiring and training requirements established by the agency.
If you are motivated to succeed and envision yourself excelling as a Receptionist, we invite you to apply for this full-time opportunity in Alcoa, TN. Take the next step in your career by clicking the application button and submitting your resume today.
Receptionist - Summary- Serve as the first point of contact for clients, visitors, and callers
- Deliver excellent customer service and maintain a professional office environment
- Support daily office operations and contribute to a positive team culture
- Provide product and service information to clients and resolve customer issues efficiently
- Manage incoming calls and direct them to appropriate team members
- Handle customer complaints, offer solutions, and ensure timely resolution
- Maintain accurate records of customer interactions and process customer accounts
- File documents and assist with administrative tasks as needed
- Collaborate with peers to ensure smooth office operations
- Competitive hourly pay range ($14 - $18 per hour)
- Team bonuses based on office performance
- Paid time off, including vacation and personal/sick days
- Valuable professional experience in a respected office environment
- Opportunities for growth and advancement within the agency
- High school diploma or equivalent preferred
- Strong phone etiquette and active listening skills
- Comfortable making outbound calls as needed
- Excellent communication and presentation abilities
- Proficient computer skills and ability to multi-task
- Strong problem-solving skills and attention to detail
- Must be willing to obtain a Property and Casualty insurance license
- Bilingual English/Spanish skills preferred
- Outgoing, professional, and enthusiastic attitude
- Passion for helping others and providing exceptional service
- Ability to empathize, advocate, and resolve client concerns
- Patient, empathetic, and clear communicator
- Effective time management and organizational skills
- Position is with an independent contractor agent, not directly with State Farm Insurance Companies
- Employees must complete all required licensing and training
- State Farm agents are independent contractors who hire and manage their own teams
If you are ready to join a supportive team and grow your career as a Receptionist in Alcoa, TN, apply now by clicking the application button and submitting your resume. Take the next step in your professional journey today!