Receptionist
Location: GROVEPORT, OH
Job Type: fulltime
Company: Billy Tecklenburg - State Farm Agency
Salary: $35000.0 - $40000.0 per year
Category: Customer Service
Job Description Apply Now
The team at Billy Tecklenburg - State Farm Agency is seeking a dedicated and personable Receptionist to join our front office. This full-time opportunity is designed for individuals who enjoy engaging with people, delivering exceptional customer service, and supporting office operations in a dynamic environment. Our agency in Groveport, OH is committed to providing outstanding service to our clients, and we value team members who contribute to a positive, collaborative workplace.
As a Receptionist, you will be the first point of contact for visitors and clients, setting the tone for a welcoming and professional office atmosphere. While prior insurance experience is not required, we provide comprehensive training to ensure your success. Our ideal candidate is someone with a friendly attitude, strong communication skills, and the ability to handle multiple tasks efficiently. This role is perfect for those who thrive in a fast-paced setting and are passionate about helping others.
Working in Groveport, OH offers the advantages of joining a community-oriented team in a supportive and growth-focused environment. Our agency values each team member’s contributions and strives to foster a culture that promotes professional development, teamwork, and mutual respect.
Receptionist - Summary- Serve as the front-line representative of our agency, greeting clients and managing all incoming communications.
- Support daily office operations and maintain a positive client experience from first contact through resolution of inquiries.
- Work collaboratively with team members to uphold the agency’s commitment to customer satisfaction and operational excellence.
- Answer and route all incoming calls efficiently and professionally to appropriate team members.
- Address customer inquiries and complaints, providing timely and effective solutions or alternatives.
- Follow up with clients as needed to ensure satisfaction and resolution of concerns.
- Maintain accurate records of customer interactions, process client accounts, and file essential documents securely.
- Contribute to a positive office environment by supporting colleagues and participating in team activities.
- Assist with various administrative tasks as needed to ensure smooth front office operations.
- Competitive base salary.
- PTO (paid vacation and personal/sick days) to support work-life balance.
- 401(k) plan with employer match to help you plan for the future.
- Comprehensive health, dental, and vision insurance coverage.
- Short-term and long-term disability insurance for added peace of mind.
- Group life insurance to support your loved ones.
- Office snacks and drinks provided to keep you energized throughout the day.
- Company outings and a variety of culture-building activities to foster team spirit.
- High school diploma or equivalent required.
- Strong computer skills and the ability to adapt to new technology.
- Excellent verbal and written communication skills.
- Comfortable handling a high volume of inbound calls and client interactions.
- Ability to multi-task, prioritize, and manage time effectively in a busy office setting.
- Willingness to complete any applicable licensing requirements and agency training programs.
- Must be legally authorized to work in the United States.
- Outgoing, friendly, and enthusiastic personality with a customer-focused mindset.
- High level of energy and ability to maintain a positive attitude under pressure.
- Excellent active listening and phone etiquette skills.
- Genuine passion for helping clients and resolving their needs efficiently.
- Patient, empathetic, and communicates with clarity and professionalism.
- Self-motivated, able to work independently, and collaborates well with others.
- This position is with a State Farm independent contractor agent. Employees of State Farm agents must complete any required licensing and training programs.
- State Farm agents are independent contractors, and their employees are not employees of State Farm Insurance Companies.
- We are an Equal Opportunity Employer and value a diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you are motivated to succeed and see yourself in the Receptionist role, we encourage you to apply by clicking the job application button. Join our team and be part of a supportive agency dedicated to client satisfaction and professional growth!