Receptionist
Location: Monroe Township, NJ
Job Type: fulltime
Company: Shilpa Rathi - State Farm Agency
Salary: $45000.0 - $65000.0 per year
Category: Administrative
Job Description Apply Now
The Receptionist plays a vital role in ensuring the smooth operation and positive first impression for clients and visitors at Shilpa Rathi - State Farm Agency. As the front line of communication, the Receptionist is responsible for delivering excellent service standards, promptly addressing customer inquiries, and maintaining high levels of customer satisfaction. This position offers an engaging opportunity for professionals who thrive in dynamic environments and are passionate about assisting others.
This full-time Receptionist position is based in Monroe Township, NJ, and is open to candidates with the right attitude and a willingness to learn, even if they do not have prior insurance experience. Comprehensive training is provided, equipping team members with the skills needed to succeed and grow within the organization. Working at Shilpa Rathi - State Farm Agency in Monroe Township offers the chance to be part of a supportive community-focused office with ample potential for professional growth.
Receptionist - SummaryThe Receptionist serves as the face and voice of the agency, managing front office operations, handling inquiries, and delivering outstanding customer service. The role requires a combination of interpersonal, organizational, and technical skills, ensuring that each client and visitor receives a welcoming and efficient experience.
Duties & Responsibilities- Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
- Provide accurate information about products and services to clients and prospects.
- Efficiently resolve any problems or issues that arise in customer accounts, ensuring complete satisfaction.
- Manage a high volume of incoming calls while maintaining a courteous and helpful demeanor.
- Address customer complaints by providing appropriate solutions and alternatives within established timelines, and ensure follow-up occurs to guarantee resolution.
- Maintain detailed and accurate records of customer interactions, process accounts, and file necessary documentation according to company procedures.
- Assist with various administrative and clerical duties to support the smooth operation of the office.
- Collaborate effectively with team members and uphold a positive, respectful work environment.
- Engage in ongoing learning and training as required to meet licensing and agency standards.
- Contribute to a positive agency culture by demonstrating professionalism, initiative, and reliability.
- Competitive base pay with potential for bonus incentives based on performance.
- PTO including vacation days and personal/sick leave.
- Valuable hands-on experience in the insurance and customer service industry.
- Opportunities for professional growth and advancement within the agency.
- Supportive team environment focused on continuous learning and career development.
- High school diploma or equivalent required.
- Willingness to obtain a Property and Casualty insurance license if not already held (training provided).
- Demonstrated ability to handle phone calls professionally and efficiently.
- Strong active listening skills and the ability to communicate clearly and empathetically.
- Comfortable making outbound calls to clients and prospects as needed.
- Proficiency with computers and office software applications.
- Excellent organizational and multitasking abilities.
- Prior customer service or sales experience is a plus, though not required.
- Ability to work independently and as part of a collaborative team.
- Commitment to upholding company values and delivering exceptional service to all clients.
- Outgoing personality with a friendly, approachable demeanor.
- Enthusiastic about helping others and making a positive impact on each customer interaction.
- Patient, empathetic, and skilled at building rapport quickly.
- Excellent communicator who enjoys engaging with new people and solving challenges.
- Highly organized, dependable, and able to manage multiple tasks simultaneously.
- Self-motivated with a strong desire to learn and succeed in a fast-paced office environment.
- Adaptable to new processes, systems, and training requirements.
- Genuine team player committed to contributing to a positive workplace culture.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employment requires successful completion of all applicable licensing requirements and training programs.
- Employees of State Farm agents are not employees of State Farm Insurance Companies.
- State Farm agents are independent contractors who hire and manage their own staff.
If you are motivated to succeed, eager to learn, and see yourself thriving as a Receptionist at Shilpa Rathi - State Farm Agency, we encourage you to click the apply button and take the next step in your career journey today!