Receptionist
Location: LINGLESTOWN, PA
Job Type: fulltime
Company: Sharon Stump - State Farm Agency
Salary: $17.0 - $24.0 per hour
Category: Customer Service
Job Description Apply Now
If you are seeking an opportunity to start or advance your career in a dynamic and supportive office environment, consider joining our team as a Receptionist. Our agency is committed to providing exceptional service to our customers and fostering a workplace that values professionalism, collaboration, and growth. As a Receptionist, you will play a pivotal role in ensuring daily office operations run smoothly while delivering outstanding customer support. This position is ideal for individuals with a positive attitude, strong organizational skills, and a genuine desire to help others succeed.
The Receptionist position offers the chance to develop valuable skills in client communication, multitasking, and office administration. You will be the first point of contact for our agency, responsible for greeting clients, managing inbound and outbound calls, and supporting the team with essential administrative tasks. We offer comprehensive training, so prior insurance experience is not required; what matters most is your enthusiasm, reliability, and willingness to learn.
Working as a Receptionist at our agency in Linglestown, PA, you will benefit from a professional environment that encourages personal and professional development. You will receive ongoing support, mentorship, and access to opportunities for advancement within the organization. Our team values open communication, mutual respect, and a shared commitment to achieving our goals. If you are motivated, personable, and eager to contribute to a thriving office, we invite you to apply today by clicking the job application button.
Receptionist - Summary- Serve as the first point of contact for customers and visitors, representing the agency with professionalism and courtesy.
- Provide information about products and services, and assist clients with inquiries or concerns in a timely and accurate manner.
- Support the office team with administrative duties, ensuring efficient day-to-day operations.
- Contribute to a positive workplace culture that values service excellence and teamwork.
- Handle incoming calls and route them to the appropriate team members.
- Manage customer inquiries, providing clear and helpful information about agency products and services.
- Resolve customer issues by identifying solutions and following up to ensure complete satisfaction.
- Maintain accurate records of customer interactions and update account information as needed.
- Process documentation, file paperwork, and support account administration.
- Assist with scheduling, calendar management, and other office logistics as required.
- Participate in team meetings and contribute to process improvements.
- Competitive base pay structure with commission opportunities.
- Paid time off, including vacation and personal/sick days.
- Retirement plan to support your financial future.
- Access to valuable on-the-job experience and training.
- Clear growth potential and opportunities for advancement within the agency.
- High school diploma or equivalent required.
- Willingness to obtain Property and Casualty insurance license (training and support provided).
- Strong verbal and written communication skills.
- Excellent phone etiquette and active listening abilities.
- Comfortable making outbound calls to clients and prospects.
- Ability to multitask, prioritize responsibilities, and manage time efficiently.
- Strong computer literacy and proficiency with common office software.
- Problem-solving mindset with attention to detail.
- Empathetic, patient, and genuinely passionate about customer service.
- Outgoing, friendly personality with a passion for helping others.
- Works well in a team environment and collaborates effectively with peers.
- Adaptable to changing priorities and able to remain organized in a fast-paced setting.
- Professional demeanor and high level of integrity.
- Motivated to learn new skills and take on additional responsibilities.
- Committed to delivering high standards of customer satisfaction.
- This position is with an independent contractor agent for a major insurance provider, not directly with the parent insurance company.
- Employment is contingent on successfully completing required licensing and training programs.
- Employees of independent contractor agents are not employees of the parent insurance company.
- We are an equal opportunity employer and encourage all qualified individuals to apply.
- Linglestown, PA, offers a welcoming community and supportive local network, making it a great place to build your career.
If you are ready to take the next step in your career as a Receptionist, we encourage you to submit your application today. Click the job application button to start your journey with our team and make a meaningful impact in our agency.