Receptionist
Location: CARROLLTON, IL
Job Type: fulltime
Company: John Williams - State Farm Agency
Salary: $14.0 - $15.0 per hour
Category: Customer Service
Job Description Apply Now
If you are passionate about providing excellent customer service and thrive in a professional, fast-paced office environment, consider joining our team as a Receptionist. This essential role is designed for individuals who enjoy being the first point of contact for clients, managing daily office operations, and representing the company’s commitment to customer satisfaction. As a Receptionist, you will have the unique opportunity to build relationships with customers and support the smooth functioning of the office through a variety of administrative and client-facing tasks.
The Receptionist position is ideal for individuals who are eager to learn and grow in an office setting, including those who may not have previous experience in the insurance industry. Comprehensive training is provided for candidates with the right attitude and a willingness to obtain the necessary insurance licenses. This role is a gateway to valuable experience and offers opportunities for career advancement within a supportive company environment.
Located in the welcoming community of Carrollton, IL, the company fosters a positive and inclusive workplace culture. Working as a Receptionist in this area provides employees with the chance to engage with a diverse client base while enjoying the benefits of a close-knit community. The company is dedicated to professional growth, offering career development opportunities and ongoing training for all team members.
As a Receptionist, you will play a key role in ensuring that every client interaction reflects the company’s standards for professionalism and quality service. You will be responsible for efficiently handling customer inquiries, processing documentation, and maintaining organized records. Your ability to multitask, prioritize, and communicate effectively will be essential to your success in this role. If you are motivated, personable, and excited to help others, we encourage you to apply for this opportunity and become a valued member of our team.
Receptionist - Summary- Serve as the first point of contact for all incoming clients and visitors.
- Support administrative and operational functions for the office team.
- Receive full training and development to excel in the role and pursue growth opportunities.
- Professionally handle incoming calls, respond to customer inquiries, and direct calls to appropriate staff members.
- Provide accurate information about products and services, ensuring high-quality service delivery.
- Resolve customer issues with efficiency and attention to detail, ensuring timely follow-up and resolution.
- Maintain records of customer interactions, process accounts, and file documentation securely.
- Assist with general office duties, including scheduling, data entry, and supporting team projects.
- Follow established procedures for handling complaints and escalate issues as necessary for resolution.
- Ensure a welcoming atmosphere for visitors and maintain a clean, organized front office environment.
- Base pay plus the potential for sales bonuses.
- PTO including vacation and personal/sick days.
- Valuable on-the-job experience and ongoing training.
- Retirement plan options available.
- Opportunities for career growth and advancement within the office.
- High school diploma or equivalent is required.
- Willingness to obtain a Property and Casualty insurance license if not already held (training provided).
- Demonstrated ability to handle multiple tasks and prioritize responsibilities effectively.
- Strong computer proficiency and familiarity with office software applications.
- Excellent phone etiquette, active listening skills, and the ability to communicate clearly.
- Comfortable making outbound calls and engaging with clients in a professional manner.
- Outgoing personality with a passion for assisting clients and providing exceptional service.
- Patient, empathetic, and able to advocate for clients with professionalism.
- Strong problem-solving skills and attention to detail.
- Effective communicator who enjoys working collaboratively with peers.
- Adaptable and eager to learn new skills in a dynamic office environment.
- This position is with an independent contractor agent and not directly with State Farm Insurance Companies.
- Employment is contingent on successful completion of all applicable licensing and training requirements.
- Employees hired by State Farm independent contractor agents are not employees of State Farm Insurance Companies.
- The company is committed to providing equal employment opportunities and maintaining an inclusive workplace.
If you are ready to take the next step in your professional journey, we invite you to click the job application button and submit your application for the Receptionist position today. Join a team that values dedication, growth, and outstanding service!