Receptionist
Location: ALBUQUERQUE, NM
Job Type: fulltime
Company: Jesse Leal - State Farm Agency
Salary: $14.0 - $20.0 per hour
Category: Administrative
Job Description Apply Now
The role of Receptionist is a vital position responsible for ensuring the smooth operation of front office activities within an insurance agency environment. This full-time opportunity provides a welcoming and professional point of contact for clients, visitors, and team members. As a Receptionist, you play a central role in maintaining high standards of customer service, addressing client inquiries, and supporting office administration. The ideal candidate will bring a positive attitude, excellent communication skills, and a passion for helping others, making a significant impact on overall client satisfaction and office efficiency.
As a Receptionist, you will be the first impression for clients and guests, greeting them warmly and assisting with their needs. This position requires multitasking abilities, strong computer proficiency, and a professional demeanor. The ability to resolve issues, handle sensitive information confidentially, and support a collaborative team environment is key to success. Those who are eager to learn, adaptable, and committed to delivering outstanding service are encouraged to apply for this receptionist position.
The Receptionist position offers valuable experience in the insurance industry and opportunities for career growth and advancement. No previous insurance background is required, as comprehensive training and support are provided. Candidates must be willing to obtain a Property and Casualty insurance license if required. With a supportive team and structured development programs, this role is ideal for individuals looking to build a rewarding career in office administration and customer service within an insurance agency setting.
Receptionist - Summary- Serves as the primary point of contact for clients and guests in the office
- Provides exceptional customer service, responding to inquiries and requests promptly and professionally
- Supports office operations by managing incoming communications and administrative tasks
- Represents the agency’s commitment to customer satisfaction and operational excellence
- Provide accurate information regarding agency products and services to clients and prospective customers
- Manage incoming calls, route inquiries appropriately, and handle customer interactions in a courteous manner
- Address customer complaints, provide timely solutions and alternatives, and follow up to ensure resolution
- Maintain detailed records of customer interactions, process customer accounts, and file documents efficiently
- Collaborate with team members to ensure smooth workflow and office operations
- Support the agency by making outbound calls to clients as needed
- Assist with office tasks such as scheduling, data entry, and organizing files
- Uphold confidentiality and professionalism in all client and team interactions
- Base pay with additional bonus opportunities
- PTO including vacation and personal/sick days
- On-the-job training and valuable experience in the insurance industry
- Potential for career growth and advancement within the agency
- Willingness to obtain a Property and Casualty insurance license if required
- Strong phone communication and active listening abilities
- Comfortable making outbound calls and engaging with clients
- Demonstrates patience, empathy, and a customer-focused attitude
- Excellent verbal and written communication skills
- Ability to handle multiple tasks, prioritize, and manage time effectively
- Proficient computer and data entry skills
- Strong problem-solving and conflict resolution skills
- Professional appearance and demeanor
- Outgoing personality with a genuine desire to help others
- Positive attitude and enthusiasm for learning new skills
- Reliable team player who works well with colleagues
- Comfortable working in a dynamic office environment
- Flexible and adaptable to changing tasks and priorities
- Motivated to contribute to the agency’s mission and growth
- This position is with an independent contractor agent for a major insurance company and not with the corporate entity itself.
- Employees must successfully complete required licensing and agency training programs as applicable.
- All hiring decisions are made by the independent agency owner.
- Equal Employment Opportunity (EEO) statement: This agency is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, gender, national origin, age, disability, or any other protected status in accordance with applicable federal, state, and local laws.
If you are motivated to succeed and see yourself thriving in the Receptionist position, we encourage you to click the job application button and submit your resume today. Take the next step toward a rewarding career in office administration and customer service by joining our dedicated team!