Receptionist
Location: Ocean Springs, MS
Job Type: fulltime
Company: Jon Barry State Farm Agency
Salary: $14.0 - $20.0 per hour
Category: Administrative
Job Description Apply Now
The Receptionist position at a respected insurance agency in Ocean Springs, MS offers an exciting opportunity for individuals seeking a dynamic front-office role. As a key member of the team, the Receptionist is responsible for delivering outstanding customer service and ensuring a welcoming experience for every client who interacts with the agency. This full-time role is designed for someone who is eager to learn, has a positive attitude, and is committed to supporting insurance operations with professionalism and enthusiasm.
As the first point of contact in the office, the Receptionist plays a crucial role in setting the tone for client interactions. This position does not require prior insurance experience, as comprehensive training will be provided to help the selected candidate build the skills necessary for success. The ideal Receptionist is a resourceful individual with excellent computer literacy, outstanding communication abilities, and a genuine passion for helping others. The agency values individuals who thrive in a team environment, possess strong multitasking abilities, and are comfortable with both inbound and outbound phone communications.
The Receptionist is responsible for managing a variety of administrative tasks, such as answering and directing incoming phone calls, responding to customer inquiries, and maintaining accurate records of client interactions. This role also involves handling customer complaints in a professional manner and ensuring resolutions are provided efficiently. Additionally, the Receptionist will support account management activities, process documentation, and contribute to the overall smooth operation of the office environment.
Applicants for the Receptionist position should possess excellent listening skills, the ability to remain patient and empathetic in all customer interactions, and a strong commitment to providing solutions. Candidates must be comfortable using technology, including office software and customer management systems, and demonstrate a proactive approach to problem-solving. The agency encourages career growth, offering opportunities for advancement and valuable hands-on experience in the insurance industry. Training will be provided to help the Receptionist obtain the necessary Property and Casualty, as well as Life and Health, licenses if not already held.
Working as a Receptionist in Ocean Springs, MS provides an opportunity to engage with a diverse community and be part of a professional, supportive team. The agency fosters an inclusive environment and is committed to equal employment opportunity for all applicants and employees. By joining this team, you will benefit from a supportive atmosphere, mentorship, and the chance to develop skills that are highly valued in the insurance and customer service industries.
If you are looking for a rewarding career with growth potential and are excited to be the face of a leading insurance agency, don’t hesitate to apply for the Receptionist position. Click the job application button today and take the first step toward a fulfilling new role!
Receptionist - Summary- First point of contact for clients and visitors at the insurance agency
- Delivers high-quality customer service and administrative support
- Offers opportunities for training and career advancement
- Full-time position in a professional office environment
- Greet and assist clients, providing a welcoming atmosphere
- Manage all incoming and outgoing calls efficiently
- Respond to customer inquiries and provide product or service information
- Handle and resolve customer complaints with professionalism
- Maintain accurate records of customer interactions and process accounts
- Support the office team in daily operational tasks
- Ensure all documents are filed and processed appropriately
- Follow up with customers to ensure satisfaction and resolution of issues
- Competitive base pay plus bonus opportunities
- Paid time off, including vacation and personal/sick days
- Valuable industry experience and exposure
- Opportunity for career development and promotion within the agency
- High school diploma or equivalent preferred
- Strong computer and office software skills
- Excellent verbal and written communication abilities
- Ability to multi-task, prioritize, and manage time effectively
- Property and Casualty license (or willingness to obtain)
- Life and Health license (or willingness to obtain)
- Strong phone etiquette and active listening skills
- Comfortable with outbound calling as part of customer outreach
- Professional, positive, and outgoing personality
- Friendly and approachable, enjoys interacting with new people
- Empathetic, patient, and solution-oriented
- Demonstrates initiative and a proactive approach to responsibilities
- Works well collaboratively in a team-oriented office setting
- Excited to learn and grow within the insurance industry
- This position is with an independent contractor agent of a major insurance company, not the insurance company itself
- Employment is contingent on successful completion of applicable licensing and training requirements
- All hiring decisions are made by the local agency
- The agency is committed to equal employment opportunity for all applicants and employees
Ready to launch your new career as a Receptionist? Click the apply button now to join a dynamic team and make a positive impact every day!