Project Manager - Guest Services
Location: Bolingbrook, IL
Job Type: Contract
Company: IDR
Category: Project Management
Job Description Apply Now
The Project Manager - Guest Services is a pivotal role responsible for overseeing and optimizing guest services initiatives within a dynamic organization. This full-time opportunity offers experienced project management professionals the chance to enhance operational efficiency through cross-functional collaboration, technology integration, and process improvement initiatives. The successful candidate will thrive in environments that require proactive management, clarity in project intake, and continual alignment among diverse stakeholders. As a Project Manager - Guest Services, you will be instrumental in ensuring that guest service projects are executed seamlessly, meeting both organizational goals and guest expectations.
Working as a Project Manager - Guest Services provides the opportunity to work closely with teams specializing in AI, product development, engineering, workforce management, training, operations, and business process outsourcing partners. You will serve as the primary intake point for all guest services initiatives, ensuring that requests are precisely captured, documented, and communicated across all functional areas. By establishing and operationalizing clear intake standards, you will help ensure that all project requests are well-defined, appropriately scoped, and ready for effective execution.
This role requires a strategic mindset and the ability to assess the size, ROI, and priority of incoming work. You will be responsible for developing and maintaining standardized frameworks to evaluate project feasibility and impact, supporting data-driven prioritization decisions. Your expertise in building or enhancing project management office (PMO) processes or operating models from the ground up will be highly valued as you bring structure to ambiguous scenarios and balance multiple competing priorities.
The Project Manager - Guest Services is also tasked with driving alignment, accountability, and execution among cross-functional stakeholders. You will work to foster ownership and commitment before project work begins and as priorities shift, ensuring that all teams are on the same page regarding objectives, timelines, and deliverables. Your ability to communicate effectively and influence others will be essential in navigating the complexities of stakeholder management across various teams.
If you are passionate about project management within customer support, contact center, or service operations settings, this position offers a rewarding environment to apply your skills. The organization is committed to industry-leading standards and continuous improvement, providing ample opportunities for professional growth and development.
Enjoy a competitive compensation package, comprehensive benefits, and the support of a dedicated engagement manager. The company is renowned for its employee-centric culture, industry accolades, and commitment to fostering a diverse and inclusive workplace. Join a team that values your expertise and is invested in your success. Apply today by clicking the job application button and take the next step in your project management career as a Project Manager - Guest Services.
Project Manager - Guest Services Summary- Lead and coordinate guest services initiatives across multiple departments.
- Serve as the central intake point for project requests and ensure visibility across functional teams.
- Develop intake standards and project evaluation frameworks to enhance operational efficiency.
- Drive alignment and accountability among stakeholders for successful project delivery.
- Capture, log, and communicate all incoming guest services work requests.
- Establish and operationalize intake standards for actionable project requests.
- Develop and maintain consistent approaches to sizing work and evaluating ROI.
- Support prioritization decisions using standardized tools and frameworks.
- Engage and coordinate with AI, product, engineering, WFM, training, operations, and BPO teams.
- Facilitate stakeholder alignment, ownership, and commitment throughout project lifecycles.
- Manage multiple projects simultaneously in a fast-paced environment.
- Competitive compensation package.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program.
- Support from a dedicated Engagement Manager.
- Recognition as a Best of Staffing® Client and Talent Award winner.
- Minimum 6 years of experience in program or project management within customer support, contact center, or service operations environments.
- Proven experience developing intake, orchestration, PMO, or operating models from the ground up.
- Ability to bring structure to ambiguous situations and manage competing priorities.
- Track record of driving alignment, accountability, and execution among cross-functional stakeholders.
- Experience with prioritization frameworks, project sizing, and ROI methodologies.
- Strategic thinker with strong organizational and communication skills.
- Thrives in cross-functional environments and excels at stakeholder management.
- Detail-oriented, proactive, and adaptable to changing project priorities.
- Committed to delivering high-quality outcomes in guest service operations.
- The organization is known for its industry leadership and commitment to employee success.
- The company fosters a collaborative, inclusive, and growth-oriented work culture.
- Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- The company complies with all civil rights and equal opportunity employment laws and invites voluntary self-identification for applicable government reporting.
If you are ready to advance your career as a Project Manager - Guest Services, apply now by clicking the job application button and join a team that values your expertise and dedication.