Professional Services Manager
Location: Norcross, GA
Job Type: Contract To Hire
Company: IDR
Category: All Other
Job Description Apply Now
The Professional Services Manager plays a pivotal role in orchestrating and optimizing professional services engagements within a dynamic RevOps and professional services environment. As a crucial liaison between Sales, Delivery, and Revenue Operations teams, this position is responsible for driving seamless workflows and delivering exceptional results for both internal stakeholders and clients. This full-time opportunity is designed for individuals who thrive in fast-paced settings, possess strong deal acceleration skills, and excel at managing a diverse range of professional services opportunities. The Professional Services Manager ensures that all client engagements adhere to the highest standards, while contributing to the ongoing growth and operational success of the organization.
Professional Services Manager - SummaryIn this vital role, the Professional Services Manager leads the charge in managing professional services opportunities throughout their entire lifecycle. By serving as the primary point of contact for designated regions or accounts, the manager aligns closely with Sales and Professional Services leadership to ensure clarity, efficiency, and consistency in every engagement. The position emphasizes early and active involvement in opportunities, focusing on defining scope, structuring projects, and preparing for Statement of Work (SOW) creation. The Professional Services Manager is also responsible for tracking opportunities, identifying risks or delays, and fostering proactive communication to drive successful outcomes.
Duties & Responsibilities- Serve as the main contact for professional services engagements within assigned regions or accounts, collaborating closely with Sales and Professional Services leadership for effective alignment.
- Engage early in the opportunity lifecycle to clarify the scope, structure projects, and determine readiness for SOW creation, ensuring comprehensive documentation and client understanding.
- Track and monitor all opportunities and SOWs, proactively identifying risks, delays, or ownership gaps and working cross-functionally to resolve them promptly.
- Reinforce adherence to organizational standards, recommended architectures, and productized service offerings, promoting the use of accelerators and modular services to maximize efficiency and value.
- Provide regular status updates to stakeholders, supporting analytics initiatives that enhance engagement visibility and drive continuous process improvements.
- Coordinate with cross-functional teams to address bottlenecks, ensuring smooth execution and successful delivery of strategic opportunities, including complex or high-value deals.
- Competitive compensation package designed to reward high performance and dedication.
- Comprehensive benefits including medical, vision, and dental insurance.
- Access to an Employee Stock Ownership Program (ESOP).
- Life insurance coverage for added peace of mind.
- Opportunities for professional growth within an industry-leading organization with over 25 years of proven experience.
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Demonstrated professional experience in professional services management or Revenue Operations (RevOps), with a focus on deal acceleration and pipeline management.
- Strong understanding of professional services engagement processes, including SOW development and end-to-end opportunity lifecycle management.
- Exceptional communication and stakeholder management skills, with the ability to effectively collaborate across sales and delivery teams.
- Proven ability to identify bottlenecks and facilitate cross-functional collaboration to resolve challenges efficiently.
- Experience supporting strategic and complex opportunities, including high-value deals that require a high level of attention to detail and coordination.
- Thrives in fast-paced, collaborative environments where adaptability and proactive problem-solving are essential.
- Possesses a keen eye for process improvement and operational efficiency within professional services or RevOps settings.
- Demonstrates a consistent track record of successfully managing multi-faceted projects and engagements from inception to completion.
- Brings strong organizational skills and an analytical mindset to support engagement visibility and data-driven decision making.
- Values clear communication, teamwork, and a commitment to delivering exceptional results for clients and stakeholders.
- This full-time Professional Services Manager role offers a unique opportunity to contribute to a highly respected organization that values innovation, teamwork, and employee success.
- Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, in compliance with all applicable EEOC guidelines.
- The organization is committed to fostering an inclusive work environment where every team member can thrive and succeed.
- Located in a vibrant professional community, this role provides access to a dynamic network of industry professionals and career advancement opportunities.
If you are ready to take the next step in your career as a Professional Services Manager, apply today by clicking the job application button. Join a team that is dedicated to excellence and committed to your professional growth and success.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.