Engagement Manager
Location: San Francisco, CA
Job Type: Contract To Hire
Company: IDR
Category: All Other
Job Description Apply Now
The Engagement Manager plays a strategic role within professional services and Revenue Operations (RevOps), serving as a vital connector between sales, delivery, and operations teams. This position is crucial for maintaining smooth workflows, accelerating deal cycles, and ensuring high-quality client service delivery. As an Engagement Manager, you will be the primary point of contact for professional services engagements, working proactively within cross-functional teams to deliver outstanding results and drive continuous improvement in a dynamic, fast-paced environment.
Working in San Francisco, CA, the Engagement Manager will collaborate closely with sales and professional services leadership to manage the end-to-end engagement process. This includes early engagement in opportunities, scope clarification, and Statement of Work (SOW) preparation, as well as tracking and managing the opportunity lifecycle. The Engagement Manager will be responsible for identifying and resolving potential bottlenecks, ensuring engagement standards and best practices are consistently applied, and supporting analytics to improve visibility and decision-making.
As part of a leading organization with over 25 years of industry experience, the Engagement Manager will benefit from a supportive team environment, opportunities for professional growth, and a comprehensive benefits package. This is an excellent opportunity for motivated professionals who are passionate about optimizing processes, fostering collaboration, and contributing to the success of both clients and internal teams.
Engagement Manager - Summary- Acts as the central liaison for professional services engagements, bridging sales, delivery, and operations functions.
- Manages the lifecycle of opportunities and SOWs to accelerate deal closure and ensure successful project initiation.
- Drives adherence to engagement standards, modular services, and productized offerings to promote efficiency and scalability.
- Supports analytics and process improvements to increase transparency and engagement quality.
- Operates in a fast-paced, collaborative environment with a focus on continuous improvement and stakeholder satisfaction.
- Serve as the main point of contact for professional services engagements within assigned accounts or regions, collaborating with sales and leadership teams.
- Engage early in the opportunity lifecycle to clarify project scope, structure, and readiness for SOW creation.
- Track opportunities and SOWs, proactively identifying and resolving risks, delays, or ownership gaps that could hinder progress.
- Enforce adherence to engagement standards, technical architectures, and productized service offerings, utilizing accelerators and modular services as appropriate.
- Provide regular status updates to stakeholders, supporting analytics efforts to improve engagement visibility and inform process enhancements.
- Manage cross-functional collaboration, ensuring smooth handoffs and clear communication between sales, delivery, and RevOps teams.
- Support complex or high-value strategic opportunities, coordinating resources and efforts to achieve successful outcomes.
- Competitive compensation package designed to attract and retain top talent.
- Comprehensive benefits including medical, dental, and vision coverage, as well as life insurance and more.
- Employee Stock Ownership Program, offering a stake in the company’s long-term success.
- Opportunities for professional growth and advancement within an industry-leading organization.
- Recognition as a ClearlyRated's Best of Staffing® Client and Talent Award winner for 12 consecutive years.
- Demonstrated experience in professional services or Revenue Operations roles focused on deal acceleration and pipeline management.
- In-depth understanding of professional services engagement processes, SOW development, and opportunity lifecycle management.
- Proficient communication and stakeholder management skills, with the ability to collaborate effectively across sales and delivery teams.
- Strong analytical skills to identify process bottlenecks and coordinate cross-functional solutions.
- Experience supporting complex, high-value strategic opportunities in a collaborative environment.
- Proactive, detail-oriented, and adept at managing multiple priorities in a fast-paced setting.
- Strong problem-solving abilities with a focus on continuous process improvement.
- Excellent interpersonal skills and the ability to build relationships across diverse teams.
- Demonstrates accountability, initiative, and a commitment to delivering high-quality client outcomes.
- Adaptable and comfortable with change, embracing new challenges as opportunities for growth.
- The Engagement Manager will join a company with more than two decades of experience and a strong reputation within the professional services industry.
- Working in San Francisco, CA, offers access to a vibrant professional community and a hub for innovation in the professional services and RevOps sectors.
- The company is dedicated to supporting employee success through mentorship, training, and comprehensive benefits.
- Commitment to a diverse and inclusive work environment.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The organization complies with all governmental recordkeeping and reporting requirements for civil rights laws and regulations. Participation in self-identification for race, ethnicity, gender, and veteran status is voluntary and will not affect your application status. This information is kept confidential and used only in accordance with applicable laws and regulations.
If you are ready to take the next step in your career as an Engagement Manager, click the job application button to apply and join a forward-thinking team dedicated to excellence in professional services and revenue operations.