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Product Warranty Specialist

Location: Lehi, UT

Job Type: Contract

Company: IDR

Category: End User Support / Helpdesk

Job Description Apply Now

IDR is seeking a Product Warranty Specialist to join one of our top clients for a hybrid opportunity in Lehi, UT. This role supports claims operations within the warranty industry, focusing on claim adjudication and coverage validation to ensure customer satisfaction and contractual compliance.

Position Overview for the Product Warranty Specialist:

• Respond to a high volume of claim authorization requests professionally and efficiently
• Analyze claims with regards to eligibility by evaluating diagnosis, product details, and tenure, then compare to terms and conditions to properly adjudicate the claim
• Interpret and evaluate contract language to determine if a claim qualifies for coverage
• Process cash-settlement offers, contractor dispatch requests, and enforce contractor pricing agreements
• Communicate claim outcomes and provide escalation support, guidance, and subject matter expertise to contact center teams

Requirements for the Product Warranty Specialist:

• 2+ years of claims authorization experience or experience in a contact center environment
• Ability to prioritize multiple tasks simultaneously under strict timeliness standards
• Ability to handle difficult conversations at multiple levels, both internal and external
• Strong negotiation, mediation, and conflict management skills
• Proficiency in Microsoft applications (Excel, PowerPoint, and Word)

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

#LI-Hybrid All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.

Apply Now