POS Field Service Engineer
Location: Nashville, TN
Job Type: Contract To Hire
Company: IDR
Category: End User Support / Helpdesk
Job Description Apply Now
The POS Field Service Engineer plays a pivotal role in supporting and maintaining point-of-sale (POS) systems, back-office hardware, and network infrastructure in a dynamic retail environment. This full-time opportunity is ideal for technical professionals seeking hands-on experience in the field, particularly those with a background in supporting VeriFone POS devices and retail technology solutions. As a key member of the technical support team, the POS Field Service Engineer will travel to various retail locations, ensuring seamless operation of critical technology systems that drive business success.
With a focus on delivering exceptional customer service and technical expertise, the POS Field Service Engineer is responsible for on-site troubleshooting, installations, upgrades, and maintenance of POS hardware, peripherals, and networking components. The position demands a proactive approach to problem-solving, meticulous attention to detail, and the ability to coordinate and document support processes efficiently across multiple store locations. Working within an industry-leading organization recognized for its long-standing commitment to innovation and customer satisfaction, the POS Field Service Engineer will have the chance to make a direct impact on retail technology operations.
This role is especially well-suited to those with substantial experience in desktop support, helpdesk, or customer support environments and a strong foundation in POS system maintenance. The ideal candidate will demonstrate a proficiency in supporting VeriFone environments, including devices such as Ruby, Sapphire, and Commander, as well as the related network and back-office infrastructure. As part of an organization that values continuous improvement, teamwork, and professional development, the POS Field Service Engineer will have opportunities to expand their technical skills and advance within the field of retail technology support.
POS Field Service Engineer - Summary- Provides on-site technical support for retail POS systems and related equipment.
- Specializes in VeriFone hardware, including Ruby, Sapphire, and Commander devices.
- Works in a travel-intensive capacity, supporting multiple retail locations.
- Ensures technology infrastructure operates smoothly to support business needs.
- Delivers hands-on troubleshooting, maintenance, and upgrades of hardware and network components.
- Conduct on-site support and maintenance for POS systems, back-office hardware, and network infrastructure.
- Diagnose and resolve technical issues related to VeriFone POS devices, associated peripherals, and networking equipment.
- Install, upgrade, and configure hardware components and software as required by business operations.
- Maintain accurate documentation of support processes, configurations, and service activities for each location.
- Provide training and guidance to store personnel on proper use and troubleshooting of technology systems.
- Coordinate support efforts and communicate effectively with team members and management to ensure timely resolution of issues.
- Uphold high standards of customer service and professionalism in all interactions.
- Participate in ongoing professional development and stay current on industry best practices and new technologies.
- Competitive compensation package tailored to experience and industry standards.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Employee Stock Ownership Program, recognizing and rewarding team contributions.
- Dedicated engagement management and ongoing support to ensure career growth and success.
- Work for an award-winning company recognized for excellence in client and talent satisfaction.
- High school diploma or G.E.D. required; Associate's degree in IT, Computer & Information Systems, or Computer Science preferred.
- Minimum of five (5) years' experience in desktop support, helpdesk, or customer support settings.
- Demonstrated experience supporting POS systems, particularly VeriFone VASC, Commander, or similar hardware.
- Proven troubleshooting skills with hardware, network devices, printers, scanners, and payment terminals.
- Valid VeriFone VASC Commander/Topaz/Ruby 2 Certification or equivalent, or willingness to obtain certification if not currently held.
- Excellent communication, documentation, and customer service skills.
- Ability to travel extensively as required to support multiple retail locations.
- Technically adept with proven field experience supporting retail POS environments.
- Strong problem-solving skills and the ability to work independently in fast-paced settings.
- Commitment to providing outstanding customer service with a positive, solution-oriented approach.
- Flexible and adaptable to evolving technology and business needs.
- Desire for continuous learning and professional growth in the retail technology sector.
- Opportunity to become a valued team member in a dynamic and supportive work environment.
- Gain hands-on experience with industry-leading POS hardware and infrastructure in the retail sector.
- Support an organization with over 25 years of successful industry presence and a reputation for continuous improvement.
- Enjoy working in a region known for its vibrant retail community and career advancement opportunities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are a motivated IT professional seeking to advance your career as a POS Field Service Engineer, we invite you to apply now by clicking the job application button and become a vital part of our dedicated technology support team.