Personal Lines Account Manager
Location: LUBBOCK, TX
Job Type: fulltime
Company: Grimes Insurance Agency, Inc
Salary: $38000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
The Personal Lines Account Manager (PLAM) role is a central position within the insurance industry, focusing on providing outstanding customer service and account management for individual insurance clients. As a Personal Lines Account Manager, you will be responsible for serving as a trusted advisor to clients, handling their personal insurance needs, and ensuring they receive prompt, knowledgeable, and courteous support. This full-time opportunity offers a dynamic work environment where your attention to detail, communication skills, and client-first approach are highly valued.
The Personal Lines Account Manager is essential in maintaining strong client relationships, supporting agents in policy administration, and delivering high-quality service that aligns with the company's values of integrity and professionalism. Working in this capacity allows you to make a meaningful impact in the lives of clients, ensuring they have the insurance coverage they need and a positive experience with every interaction. If you enjoy helping others, thrive in a team-oriented setting, and possess a keen eye for detail, this Personal Lines Account Manager role could be the perfect fit for your next career move.
Located in a region known for its welcoming community and vibrant local business scene, employees benefit from a supportive culture and opportunities for continuous learning and career advancement. The position is designed for individuals who are motivated to provide top-tier service while growing professionally within a respected and established insurance agency. Candidates are encouraged to apply by clicking the job application button below and take the next step in joining a company committed to excellence and community service.
Personal Lines Account Manager - Summary- Core role is to manage personal insurance accounts and deliver exceptional customer service.
- Acts as the primary point of contact for clients regarding policy changes, billing, and inquiries.
- Supports insurance agents with policy management, documentation, and client follow-up.
- Contributes to a team environment with a strong focus on professionalism and integrity.
- Serve as the first point of contact for clients via phone, email, and in person, addressing their needs promptly and efficiently.
- Assist clients with a range of services, including policy changes, billing questions, and general account inquiries.
- Support insurance agents by managing policy documentation, updating client records, and ensuring information accuracy.
- Handle customer concerns with care, providing timely resolutions and maintaining high levels of client satisfaction.
- Build and nurture lasting relationships with clients through responsive and professional communication.
- Maintain comprehensive and up-to-date client files, ensuring compliance and accuracy in all data management tasks.
- Demonstrate adaptability in a fast-paced environment, balancing multiple priorities while upholding service standards.
- Competitive compensation structure designed to reward performance and experience.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Opportunities for professional development and advancement within the organization.
- Supportive, team-oriented environment that encourages growth and collaboration.
- Locally owned business with strong ties to the community.
- Active insurance license (required for the Personal Lines Account Manager role).
- Previous customer service experience in the insurance industry is strongly preferred.
- Exceptional verbal and written communication skills.
- Proficient in basic computer applications, including Microsoft Outlook and Word; ability to learn new insurance software platforms.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks, prioritize responsibilities, and work efficiently in a team environment.
- Positive attitude, commitment to teamwork, and a genuine desire to assist clients.
- Demonstrates a client-focused mindset and passion for providing high-quality service.
- Thrives in a collaborative, fast-paced setting where adaptability and initiative are valued.
- Brings a proactive approach to problem-solving and a commitment to ongoing professional growth.
- Embraces technology and continuous learning to enhance service delivery and account management.
- Exhibits integrity, reliability, and a strong sense of accountability.
- Full-time position with opportunities for advancement and ongoing training.
- Company is committed to fostering an inclusive and supportive work environment.
- Applicants encouraged to apply if they are looking to build a long-term career in the insurance industry.
- This role offers the chance to become part of a well-established team known for its commitment to clients and community.
The Personal Lines Account Manager position is an excellent opportunity for individuals seeking a rewarding career path within the insurance sector. If you are ready to join a company that values its employees and clients alike, click the application button to submit your resume and take the first step toward a fulfilling professional future.