Patient Services Representative
Location: torrance, CA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Patient Services Representative (PSR) plays a pivotal role in healthcare settings by ensuring an exceptional and seamless experience for every patient. As a Patient Services Representative, you will be the primary point of contact for patients, responsible for managing front-office operations and supporting the administrative flow of the clinic. This full-time opportunity allows you to work at the forefront of patient care, collaborating with a team-oriented environment, and making a meaningful difference in patients’ lives. The Patient Services Representative position is ideal for individuals who have experience in medical office settings, are passionate about delivering excellent customer service, and are committed to maintaining high standards of professionalism and confidentiality. If you are eager to join an established and reputable organization with a strong culture of support and growth, we encourage you to apply for the Patient Services Representative role today by clicking the application button below.
Patient Services Representative - Summary- The Patient Services Representative acts as the initial point of contact for all patient interactions, both in-person and over the phone, ensuring efficient and friendly communication throughout every stage of the patient’s visit.
- This role is essential in managing patient registration, verifying insurance details, scheduling appointments, and facilitating the check-in and check-out process.
- The Patient Services Representative works closely with clinical and administrative staff to deliver quality care and contribute to the overall positive patient experience.
- Greet patients upon arrival and serve as the frontline representative for the clinic.
- Address patient inquiries and concerns both in person and via telephone, providing accurate information and exemplary customer service.
- Efficiently manage patient check-in and check-out processes, including the collection and reconciliation of co-payments and other payments.
- Accurately verify and update patient demographics and insurance information using electronic health record (EHR) systems such as CS-Link or Epic.
- Schedule appointments, register new patients, and assist with coordinating referrals and insurance authorizations for a wide range of benefit plans.
- Maintain compliance with department guidelines by ensuring that the workspace is clean, sanitized, and organized at all times.
- Collaborate with clinical staff to ensure timely patient flow and support the delivery of quality care.
- Safeguard patient confidentiality and adhere to all relevant privacy and security regulations.
- Competitive compensation package, reflective of industry standards for Patient Services Representative roles.
- Comprehensive benefits package including medical, dental, vision, and life insurance.
- Access to an Employee Stock Ownership Program, supporting employee investment in the organization’s success.
- Opportunities for career growth and advancement within a well-established healthcare organization.
- Enjoy a supportive, close-knit, and team-oriented culture that values collaboration and professional development.
- At least one year of recent experience in an outpatient clinic or medical office setting is required.
- Proficiency in reading, understanding, and responding to detailed oral and written instructions.
- Experience with medical insurance processes, including knowledge of referral systems and benefit plan verification.
- Familiarity with electronic health record (EHR) systems, specifically CS-Link or Epic, is highly preferred.
- Understanding of medical terminology is advantageous and will contribute to your effectiveness in the role.
- Excellent communication, interpersonal, and organizational skills.
- Demonstrated ability to maintain professionalism and confidentiality in all interactions.
- Detail-oriented and highly organized with a strong commitment to accuracy and efficiency.
- Customer-service driven, empathetic, and skilled at addressing patient needs and concerns with sensitivity.
- Adaptable and able to thrive in a fast-paced clinic environment.
- Comfortable working collaboratively as part of a team and independently managing administrative responsibilities.
- Motivated to contribute to a positive workplace culture and patient experience.
- The Patient Services Representative position offers the chance to work within a reputable organization with a proven track record of excellence spanning over 25 years in the industry.
- The organization has received the ClearlyRated’s Best of Staffing® Client and Talent Award for 12 consecutive years, a testament to its commitment to employee and client satisfaction.
- Full-time employees benefit from robust professional development and internal advancement opportunities.
- Located in Torrance, California, employees enjoy working in a vibrant community that supports a healthy work-life balance and offers access to numerous local amenities.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your career as a Patient Services Representative and thrive in a supportive, growth-oriented environment, we invite you to apply now by clicking the job application button below.