Patient Service Representative (PSR)
Location: Redwood City, CA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Patient Service Representative (PSR) plays a critical role in supporting the daily administrative operations and patient care coordination at a busy healthcare facility. This full-time position offers a unique opportunity to be part of a dynamic team dedicated to providing excellent patient service and ensuring smooth workflow within the health center. As a Patient Service Representative, you will be responsible for managing sensitive patient information, facilitating efficient appointment scheduling, and contributing to a positive patient experience. The position is especially suited for bilingual professionals who are fluent in English and Spanish, and who have a passion for making a difference in the healthcare field.
Located in Redwood City, CA, this healthcare environment is fast-paced and collaborative, with a strong focus on accuracy, confidentiality, and compassionate communication. The Patient Service Representative will utilize their skills in electronic medical records management, data entry, and office administration to deliver top-tier service to patients and staff. This role is ideal for individuals who thrive in a detail-oriented setting, are adept at multitasking, and who enjoy interacting with people from diverse backgrounds, including those who may be experiencing significant health challenges.
This opportunity includes a comprehensive benefits package and the chance to grow within an industry-leading organization. As a Patient Service Representative, you will have access to resources and support designed to foster professional development and long-term career satisfaction. If you are seeking a role that combines meaningful patient interaction with essential administrative responsibilities, this position offers a rewarding pathway forward.
Patient Service Representative (PSR) - Summary- Acts as a primary point of contact for patients at a healthcare facility, providing administrative and clerical support.
- Ensures accurate documentation, scheduling, and coordination of patient care services.
- Manages confidential patient information in compliance with healthcare regulations and standards.
- Utilizes bilingual (English/Spanish) communication skills to enhance patient engagement and service delivery.
- Document and record patient appointments, billing details, insurance plans, and other confidential information using Electronic Medical Records (EMR) and billing software.
- Perform accurate and detailed clerical work, maintaining organized files and records for patient services.
- Prioritize daily tasks and coordinate multiple activities to support effective office operations.
- Operate standard office equipment, including computers and word processors, with proficiency.
- Exercise initiative and sound independent judgment within established guidelines to resolve issues and improve processes.
- Make accurate arithmetic calculations related to billing and recordkeeping.
- Communicate professionally and compassionately with patients, including those who may be ill or uncooperative.
- Competitive compensation package commensurate with experience and qualifications.
- Comprehensive benefits, including medical, dental, vision, and life insurance.
- Opportunities for advancement in an industry-leading healthcare organization.
- Access to an Employee Stock Ownership Program (ESOP).
- Support from a dedicated engagement manager focused on your professional success.
- Work in an award-winning company recognized by ClearlyRated's Best of Staffing® for twelve consecutive years.
- Bilingual fluency in English and Spanish is required.
- Experience with Electronic Medical Records (EMR) systems is essential.
- Strong documentation, data entry, and recordkeeping abilities.
- Excellent organizational skills with the ability to multitask and prioritize effectively.
- Demonstrated ability to work well with a diverse patient population, including those facing health challenges.
- Proficiency in operating standard office equipment and using computer applications.
- Detail-oriented and highly organized, with a focus on accuracy and confidentiality.
- Exceptional interpersonal and communication skills, especially in both English and Spanish.
- Adaptable and capable of handling multiple responsibilities in a fast-paced environment.
- Empathetic, patient, and skilled in managing interactions with individuals under stress.
- Committed to continuous improvement and professional growth in healthcare administration.
- This full-time position is based in Redwood City, CA, offering the opportunity to work in a vibrant healthcare community known for its commitment to patient care and employee development.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. Submission of information regarding race, ethnicity, gender, and veteran status is voluntary and confidential, in compliance with applicable laws.
Take the next step in your healthcare administration career by applying for the Patient Service Representative (PSR) position. Click the job application button today to join a team dedicated to exceptional patient service and professional excellence.