Patient Service Representative (PSR)
Location: Oakland, CA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The role of a Patient Service Representative (PSR) is a vital link between patients and healthcare providers, ensuring that every individual receives a seamless and positive experience from the moment they arrive at a healthcare facility. As a Patient Service Representative, you will be at the forefront of the patient journey, providing essential administrative support and facilitating communication between patients, clinical staff, and other healthcare professionals. This opportunity is offered as a full-time position in Oakland, CA, where you will join a collaborative team committed to delivering exceptional patient care and operational excellence.
In a dynamic healthcare environment, the Patient Service Representative (PSR) position is integral to maintaining efficient operations within both inpatient and outpatient settings. PSRs are responsible for managing a variety of administrative and clerical tasks, such as registration, scheduling, workflow documentation, and communication, all while upholding the highest standards of confidentiality and professionalism. Working in Oakland, CA, provides the chance to be part of a vibrant and diverse community, contributing meaningfully to the region's healthcare ecosystem.
This role offers the opportunity to work for a leading healthcare organization with a strong reputation for fostering a close-knit, team-oriented culture. As a Patient Service Representative (PSR), you will be empowered to use your knowledge of hospital operations and patient-focused service to make a real difference every day. The organization values your expertise, offering a supportive environment where your growth and professional development are encouraged.
Patient Service Representative (PSR) - Summary- Acts as the initial point of contact for patients, providing courteous and efficient service
- Supports the entire patient experience by managing registration, appointment scheduling, and workflow documentation
- Collaborates closely with clinical and administrative teams to ensure accurate information flow and optimal patient care
- Operates within a fast-paced, team-oriented healthcare environment in Oakland, CA
- Meet project deadlines related to build requirements and implementation milestones
- Document build and design decisions in designated project tracking tools and locations
- Participate actively in workgroup design and build sessions, contributing insights and recommendations
- Provide feedback and suggestions based on Epic Foundation build to enhance operational efficiency
- Complete assigned application tasks in alignment with implementation project timelines and phases
- Engage in workflow analysis, build, and documentation in collaboration with internal and external team members
- Facilitate patient registration, appointment scheduling, and respond to patient inquiries with professionalism and accuracy
- Maintain confidentiality of patient information as per HIPAA and organizational policies
- Support clinical staff by ensuring accurate and timely entry of patient information into electronic medical records
- Serve as a resource for patients, families, and staff regarding administrative processes and procedures
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Opportunities for advancement within an industry-leading organization
- Strong focus on professional development and team collaboration
- Recognition as a ClearlyRated’s Best of Staffing® Client and Talent Award winner for 11 consecutive years
- Comprehensive knowledge of inpatient and outpatient registration and scheduling environments
- Understanding of hospital operations, procedures, and the interrelationships between functions
- Solid knowledge of registration and scheduling workflows, and their integration with clinical processes and practices
- Experience using electronic medical record (EMR) systems, preferably Epic
- Strong organizational and time-management skills with proven ability to meet project deadlines
- Excellent verbal and written communication skills
- Demonstrated ability to work effectively both independently and as part of a team
- Commitment to maintaining confidentiality and adhering to all regulatory requirements
- Detail-oriented and organized, able to manage multiple priorities in a fast-paced healthcare setting
- Proactive problem-solver with a customer-focused approach
- Collaborative team player who thrives in a close-knit, supportive workplace
- Adaptable, flexible, and eager to learn new systems and processes
- Passionate about delivering outstanding service to patients and supporting healthcare teams
- This Patient Service Representative (PSR) position is full-time, offering a stable and rewarding career path in a respected healthcare organization
- Located in Oakland, CA, this role provides the opportunity to work in a region known for its diversity, community spirit, and access to leading healthcare resources
- Employees have access to a dedicated Engagement Manager focused on their success and career development
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are eager to advance your career as a Patient Service Representative (PSR) in Oakland, CA, and join an organization committed to your growth and success, apply now by clicking the job application button. Take the next step to make a positive impact in healthcare today!