Patient Service Representative
Location: Tarzana, CA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Patient Service Representative (PSR) plays a critical role in ensuring a high-quality experience for patients as they navigate healthcare services. As a Patient Service Representative, you will act as the first point of contact for patients visiting the clinic or contacting the facility via phone. This position is essential for those who are passionate about providing exceptional customer service and possess strong organizational and administrative abilities. The Patient Service Representative works closely with medical staff and administrative teams to manage a wide range of front desk responsibilities, from appointment scheduling to payment processing, all while maintaining patient confidentiality and data accuracy. This full-time role offers a dynamic work environment where individuals can thrive in a collaborative and supportive atmosphere.
Located in a vibrant healthcare community, working as a Patient Service Representative offers the opportunity to be part of a reputable and growing organization. The city is known for its diverse population and welcoming atmosphere, providing a unique setting for those interested in making a positive impact in healthcare administration. If you are seeking a fulfilling career where your attention to detail and communication skills will be valued, the Patient Service Representative position is the perfect fit.
As a Patient Service Representative, you will be responsible for managing a variety of administrative duties. These include greeting patients, verifying insurance details, handling inquiries, and providing support throughout the check-in and check-out processes. You will utilize systems such as CS-Link and Epic to maintain accurate patient records, process co-payments, and ensure all documentation is up to date. Your ability to resolve concerns, address patient needs, and escalate issues when necessary will contribute to a seamless patient experience.
In this role, you will have the opportunity to work with a team-oriented group of professionals dedicated to delivering high-quality healthcare services. The position offers a competitive compensation package, a comprehensive suite of medical, dental, and vision benefits, and opportunities for professional growth within an industry-leading organization. The Patient Service Representative position is ideal for individuals who are proactive, attentive to detail, and committed to supporting both patients and healthcare providers in a fast-paced clinical environment.
If you are ready to take the next step in your career and contribute to a positive and efficient healthcare experience for all patients, we encourage you to apply for the Patient Service Representative position today. Click the application button to join a team that values dedication, professionalism, and a commitment to excellence.
Patient Service Representative - Summary- Serves as the initial point of contact for all patient interactions, both in person and over the phone
- Ensures smooth patient flow by managing administrative tasks and delivering excellent customer service
- Utilizes healthcare technology systems to maintain accurate and up-to-date patient information
- Supports patients and healthcare providers in a collaborative team environment
- Greet and assist patients upon arrival at the clinic or medical office
- Answer and direct patient phone calls, addressing inquiries and concerns
- Manage patient check-in and check-out processes, including collecting and reconciling co-payments
- Verify and update patient demographics and insurance details using systems such as CS-Link and Epic
- Schedule appointments, complete patient registration, and process referrals and authorizations
- Escalate patient concerns or issues to appropriate personnel as needed
- Follow detailed oral and written instructions to ensure accuracy and compliance
- Competitive compensation package
- Comprehensive benefits including medical, dental, and vision coverage
- Employee Stock Ownership Program
- Life insurance options
- Part of an award-winning organization recognized for excellence in staffing and talent management
- At least one year of recent experience in an outpatient clinic or medical office setting
- Proficiency in CS-Link and Epic healthcare systems
- Experience working with medical insurance, referral processes, and benefit plans
- Strong ability to comprehend and follow detailed oral and written instructions
- Excellent communication and interpersonal skills
- Attention to detail and organizational aptitude
- Proactive and dependable with a focus on providing outstanding patient service
- Comfortable working in a fast-paced healthcare environment
- Team player who values collaboration and continuous improvement
- Adaptable to evolving procedures and technology systems
- Dedicated to maintaining patient confidentiality and data accuracy
- Opportunity to join a respected and expanding healthcare organization
- Be part of a close-knit, team-oriented work culture
- Access to professional growth and development resources
- Equal employment opportunity employer committed to diversity and inclusion
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are passionate about supporting patient care and administrative excellence, apply now for the Patient Service Representative position by clicking the job application button. Take the next step in your healthcare career today!