Patient Service Representative
Location: santa monica, CA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
Are you searching for a rewarding opportunity in healthcare administration as a Patient Service Representative? Join a dynamic and growing organization committed to providing exceptional support to patients and medical professionals alike. As a Patient Service Representative, you will play a critical role in the patient experience, ensuring that every interaction is handled with professionalism, empathy, and efficiency. This full-time position offers a chance to work within a collaborative team environment, supporting both clinical and administrative functions. The role is ideal for candidates with a clinical background who are eager to leverage their skills in a healthcare office setting and advance their career in medical administration.
In this Patient Service Representative position, you will serve as the primary liaison for patients, both in person and over the phone. Your daily responsibilities will include greeting patients, managing check-in and check-out procedures, collecting co-payments, and providing receipts. You will be responsible for verifying and updating patient demographics and insurance information using the CS-Link/Epic system, which is essential for ensuring accurate billing and seamless patient care. Your attention to detail and commitment to maintaining up-to-date records will directly contribute to the smooth operation of the clinic or medical office.
The Patient Service Representative role also involves scheduling appointments, handling patient registration, and processing referrals and authorizations. Your ability to manage multiple tasks while maintaining excellent customer service standards will be key to your success. You will maintain clear communication with both patients and healthcare providers, addressing concerns, answering questions, and explaining clinic policies as needed. Your professionalism and interpersonal skills will help foster a positive environment for patients and staff alike.
This position requires experience with medical insurance processes, including managing referrals and navigating benefit plans. Candidates should have at least two years of recent experience in an outpatient clinic or medical office setting. Strong written and verbal communication skills are essential, as you will be interpreting and responding to detailed instructions on a daily basis. Proficiency in typing at a speed of 35-40 words per minute is necessary to ensure efficient data entry and documentation. If you are motivated, organized, and passionate about supporting patients throughout their healthcare journey, this Patient Service Representative opportunity is the right fit for you.
By joining this organization, you will benefit from a competitive compensation package, comprehensive benefits including medical, dental, vision, and more, as well as opportunities for professional growth within a leading healthcare company. The collaborative and team-oriented culture provides a supportive environment where your contributions are valued. With over 25 years of proven industry experience, the company is recognized for its commitment to excellence and employee satisfaction.
Working as a Patient Service Representative also means you will be part of an award-winning organization known for its dedication to employees and clients. The employer offers additional perks such as an Employee Stock Ownership Program and ongoing professional development opportunities. If you are ready to take the next step in your healthcare career and make a meaningful impact in a patient-centered role, apply now by clicking the application button.
Patient Service Representative - Summary- Serve as the main point of contact for patient interactions, providing administrative support in a healthcare setting
- Utilize clinical experience to enhance administrative processes and patient care
- Full-time position within a team-oriented and supportive organization
- Greet patients and manage check-in/check-out procedures
- Collect co-payments and issue receipts
- Verify and update patient demographics and insurance information using CS-Link/Epic
- Schedule appointments and manage patient registration
- Process referrals and authorizations
- Communicate effectively with patients and providers to address concerns and explain policies
- Ensure accurate documentation and data entry
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and more
- Employee Stock Ownership Program
- Opportunities for professional growth and advancement
- Supportive, team-oriented work culture
- At least two years of recent experience in an outpatient clinic or medical office setting
- Experience handling medical insurance processes, including referrals and benefit plans
- Ability to read, understand, and respond to detailed instructions
- Proficiency in typing 35-40 words per minute
- Strong interpersonal and communication skills
- Organized, detail-oriented, and proactive
- Effective communicator with a patient-centered approach
- Comfortable working in a fast-paced healthcare environment
- Team player willing to take initiative and support colleagues
- Committed to delivering excellent patient service and administrative accuracy
- Company has over 25 years of industry experience and a reputation for excellence
- Recognized as a Best of Staffing® Client and Talent Award winner for 12 years in a row
- Inclusive employer with a strong commitment to equal opportunity and diversity
- Location is known for its vibrant community and professional opportunities in healthcare
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to advance your career as a Patient Service Representative, take the next step and apply today by clicking the job application button.