Patient Intake Coordinator
Location: Sarasota, FL
Job Type: Temp to Hire
Company: TRC Talent Solutions
Salary: $17.75 - $18.00 Per Hour
Category: Life Sciences
Job Description Apply Now
The Patient Intake Coordinator role is an essential position within healthcare organizations, focusing on patient outreach, information gathering, and intake coordination for power mobility equipment. As a Patient Intake Coordinator, you will play a pivotal role in supporting patients as they navigate the initial steps required to access vital mobility solutions. This involves managing a high volume of both incoming and outgoing calls, collecting and verifying critical patient information, and providing comprehensive education to patients about the qualification process for power mobility equipment. The position is structured to ensure efficiency, accuracy, and a supportive patient experience from the first point of contact.
Working as a Patient Intake Coordinator offers an opportunity to make a meaningful impact in the lives of patients seeking enhanced mobility and independence. You will be responsible for ensuring a seamless intake process, acting as the liaison between patients, providers, and insurance contacts. This position requires a strong customer service orientation, attention to detail, and the ability to thrive in a dynamic, phone-driven healthcare environment. Your efforts will directly contribute to improving patient outcomes and satisfaction.
Located in Bradenton, FL, this full-time position provides a professional and collaborative work environment in a community dedicated to supporting its residents’ health and wellness needs. As part of a dedicated healthcare team, you will have access to continuous training and resources to stay informed about the latest products, policies, and procedures in the field of power mobility equipment. The Patient Intake Coordinator role is ideal for individuals who are passionate about delivering high-quality service and who excel at multitasking in a fast-paced setting.
Throughout your workday, you will spend the majority of your time engaging with patients or their representatives over the phone, ensuring each interaction is handled with professionalism and empathy. Your tasks will include maintaining accurate and thorough documentation, meeting intake quotas, and contributing to special projects as needed. By joining this team, you will help patients gain access to life-changing mobility solutions while developing your own skills and advancing your career in healthcare administration.
Patient Intake Coordinator - Summary- Serves as the initial point of contact for patients seeking power mobility equipment.
- Coordinates intake information and qualification processes.
- Manages high-volume patient communication via phone.
- Ensures a supportive and informative experience for every patient.
- Works collaboratively within a healthcare team environment.
- Initiate outbound calls to prospective patients, adhering to regulatory guidelines, team protocols, and quality standards.
- Respond promptly and professionally to incoming patient inquiries.
- Collect and verify all necessary intake survey information required to begin the qualification process for power mobility equipment.
- Document patient records accurately, including call outcomes, notes, and follow-up dates, complying with quality assurance policies.
- Educate patients on power mobility equipment, the qualification process, and next steps, ensuring clarity and support throughout their journey.
- Meet or exceed daily intake quotas as assigned by team leadership.
- Spend at least 80% of the workday engaged in telephone communications with patients, providers, or insurance representatives.
- Stay updated on product offerings, company policies, and procedures through participation in team meetings and training sessions.
- Support special projects and tasks as directed by leadership.
- Competitive hourly wage commensurate with experience.
- Comprehensive benefits package available to eligible team members.
- Opportunities for overtime based on business needs.
- Professional development and ongoing training in healthcare administration and mobility solutions.
- Supportive, team-oriented work environment.
- High school diploma or equivalent required.
- Preference for candidates with one or more years of experience in call centers, healthcare, or data entry support roles.
- Excellent written and verbal communication skills with a friendly and professional phone manner.
- Strong attention to detail, organizational, and time management skills.
- Proficiency in Windows-based computer applications, especially data entry.
- Familiarity with medical terminology is considered a strong asset.
- Willingness to work overtime, evenings, or weekends as needed.
- Energetic and detail-oriented with a commitment to delivering exceptional patient service.
- Thrives in a fast-paced, phone-driven healthcare environment.
- Demonstrates a high degree of professionalism, empathy, and patience when interacting with patients and colleagues.
- Adaptable and eager to learn about new products, procedures, and healthcare policies.
- Motivated to contribute to patient well-being and support organizational goals.
- Located in Bradenton, FL, this Patient Intake Coordinator position offers the opportunity to serve a vibrant and diverse community.
- TRC Talent Solutions is an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
- TRC takes pride in connecting individuals with meaningful career opportunities while supporting clients’ staffing needs.
- Apply today by clicking the job application button and take the next step in your healthcare administration career as a Patient Intake Coordinator!