Patient Services Representative
Location: Boston, MA
Job Type: Contract
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Patient Services Representative plays a pivotal role in ensuring an outstanding experience for patients while supporting the smooth operation of the healthcare organization. By acting as a primary point of contact for patients and healthcare providers, the Patient Services Representative helps to streamline administrative processes and foster a welcoming, efficient environment. This full-time position offers the opportunity to work remotely, making it an excellent option for individuals seeking to contribute to patient care and satisfaction from the comfort of their own home, while collaborating closely with a dedicated healthcare team.
As a Patient Services Representative, you will be entrusted with delivering high-quality customer service and facilitating critical communication between patients, providers, and various departments within the organization. This role demands strong organizational skills, attention to detail, and the ability to multitask in a dynamic, fast-paced healthcare setting. By efficiently managing patient inquiries, appointment scheduling, and administrative tasks, you will play an essential part in enhancing overall patient satisfaction and supporting the mission of the healthcare organization.
Ideal candidates for the Patient Services Representative position will possess excellent interpersonal and communication skills, as well as previous experience in customer service. A high school diploma or GED is required, with a preference for candidates holding a bachelor’s degree. The ability to adapt to changing priorities, handle confidential information with discretion, and respond effectively to urgent situations is crucial for success in this role. Flexibility to work different shifts as needed is also important, ensuring that patient needs are met at all times.
This remote Patient Services Representative opportunity includes a competitive compensation package and a comprehensive suite of benefits, such as medical, dental, vision, and life insurance. Employees also enjoy the security and growth potential offered by an Employee Stock Ownership Program and the guidance of a dedicated Engagement Manager. The organization’s commitment to excellence is demonstrated by its continued recognition as a Best of Staffing® Client and Talent Award winner for twelve consecutive years.
Working as a Patient Services Representative offers the chance to join a respected, industry-leading healthcare organization with a longstanding reputation for employee satisfaction and growth. You will have the opportunity to make a tangible difference in the lives of patients while developing valuable administrative and healthcare-related skills. If you are passionate about delivering exceptional service and supporting patient care, we invite you to apply today by clicking the job application button.
Patient Services Representative - Summary- Remote, full-time position focused on providing excellent patient service and administrative support within a healthcare setting
- Acts as a liaison between patients, providers, and healthcare staff to ensure a seamless patient experience
- Opportunity to work with an industry-leading organization recognized for its commitment to employee success and patient satisfaction
- Delivering positive and effective customer service to support operational efficiency
- Collaborating with referring providers and healthcare practices to coordinate patient care
- Obtaining required authorizations to facilitate accurate patient and staff scheduling
- Scheduling patient appointments and supporting patient encounters throughout their experience
- Recording, forwarding, and triaging calls for urgent information or services, including initiating calls for emergency services as needed
- Processing patient admissions and discharges in a timely and organized manner
- Providing routine clerical and administrative support to healthcare teams
- Competitive compensation package
- Comprehensive benefits, including medical, dental, and vision coverage
- Life insurance and Employee Stock Ownership Program
- Guidance from a dedicated Engagement Manager
- Recognition as a Best of Staffing® Client and Talent Award winner for twelve years running
- High school diploma or GED required; bachelor’s degree preferred
- Previous customer service experience, ideally in a healthcare setting
- Strong communication and interpersonal skills
- Ability to handle multiple priorities efficiently in a fast-paced environment
- Flexibility to work various shifts as needed
- Organized, detail-oriented, and able to multitask under pressure
- Empathetic communicator who is committed to delivering exceptional service
- Proactive problem solver with a collaborative mindset
- Comfortable with remote work and adaptable to evolving technologies
- Dedicated to maintaining confidentiality and professionalism at all times
- This role offers career development opportunities in administrative and healthcare support functions
- Commitment to diversity, equity, and inclusion, as outlined by the company’s legal and EEO statements
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your healthcare career as a Patient Services Representative, click the job application button to apply now and become part of a team dedicated to making a positive impact for patients and communities.