Patient Coordinator
Location: Peak, SC
Job Type: Direct Hire
Company: Pinner Clinic, PA
Salary: $15
Category: Non-Provider
Job Description Apply Now
The Patient Coordinator plays a vital role in ensuring a seamless experience for all patients seeking medical care and services. This full-time position serves as the primary point of contact for patients, utilizing a multi-line phone system and electronic medical records (EMR) software to register patients, schedule appointments, and address inquiries. As a Patient Coordinator, you will work closely with clinical staff and report directly to the Practice Administrator, helping to create a welcoming and efficient environment for patients throughout their healthcare journey.
Patient Coordinators are responsible for managing incoming calls, verifying and updating patient information, and maintaining accurate records within the EMR system. Your efforts will contribute to the smooth operation of the healthcare practice, supporting both patients and providers. Through excellent communication skills and keen attention to detail, you will be instrumental in helping patients navigate their medical appointments, understand the importance of continuity of care, and stay informed about essential visits such as Medicare Annual Wellness Visits.
In addition to handling daily scheduling and registration tasks, the Patient Coordinator will proactively reach out to patients to schedule follow-up appointments, address gaps in care, and remind patients of upcoming visits. This position demands professionalism, confidentiality, and a commitment to upholding HIPAA guidelines and regulations at all times. The Patient Coordinator role is a dynamic and rewarding opportunity for individuals with a passion for customer service and healthcare administration.
This Patient Coordinator opening is ideal for candidates with a high school diploma or equivalent, strong communication skills, and at least one to two years of customer service experience. Prior experience in a medical office setting is preferred but not required. If you are interested in joining a collaborative and supportive healthcare team, we invite you to apply for this Patient Coordinator position and take the next step in your career.
Patient Coordinator - Summary- Serve as the primary liaison between patients and the healthcare practice, ensuring a positive and efficient experience.
- Utilize multi-line phone systems and EMR software to manage patient registration and scheduling.
- Work closely with clinical staff and report to the Practice Administrator.
- Answer incoming calls with professionalism and a helpful attitude.
- Verify and update patient information for each interaction.
- Schedule patient appointments according to provider templates and provide clear instructions for appointment preparation.
- Ensure complete and accurate registration data, including insurance and demographic information, is entered into the EMR system.
- Assist patients in selecting a primary clinician and educate them on the benefits of continuity of care.
- Initiate calls to patients needing follow-up appointments and schedule accordingly.
- Coordinate the scheduling of appointments to address gaps in care and for Medicare Annual Wellness Visits.
- Send appointment reminders via email or phone for high-priority visits.
- Contact patients who have missed appointments (No-Shows) to reschedule.
- Collaborate with providers and the Practice Administrator to resolve scheduling conflicts.
- Reschedule appointments as needed due to changes in provider availability.
- Attend staff meetings and participate in ongoing education as required by the practice.
- Work as part of a team to ensure exceptional patient service and satisfaction.
- Maintain strict confidentiality and adhere to all HIPAA regulations.
- Perform other duties as assigned.
- Competitive salary package offered for the full-time Patient Coordinator role.
- Comprehensive benefits may include health insurance, paid time off, and professional development opportunities (specifics will be provided during the interview process).
- Opportunity for career growth within the healthcare practice.
- High school graduate or equivalent.
- Excellent communication and interpersonal skills.
- One to two years of customer service experience required.
- Medical office experience preferred but not required.
- Proficiency with multi-line phone systems and EMR software is advantageous.
- Ability to maintain confidentiality and adhere to HIPAA guidelines.
- Highly organized and detail-oriented individual with a passion for patient care and service excellence.
- Proactive problem-solver who can handle multiple tasks in a fast-paced environment.
- Strong team player who collaborates effectively with clinical staff and administration.
- Committed to delivering a positive patient experience at every touchpoint.
- This Patient Coordinator position offers a rewarding opportunity to support the community's healthcare needs and make a meaningful impact on patient outcomes.
- Working in this role provides exposure to a dynamic healthcare environment and valuable experience in medical administration.
- Join a dedicated team focused on delivering high-quality care and excellent service to all patients.
- If you are ready to contribute your skills and grow your career, click the job application button to apply for the Patient Coordinator position today!
Equal Opportunity Employer Statement: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.