Parts Coordinator
Location: Tonawanda, NY
Job Type: Full Time Regular
Company: Stark Tech
Category: Procurement & Supply Chain
Job Description Apply Now
The Parts Coordinator is a key team member responsible for managing parts sales and supporting service operations. As a Parts Coordinator, you will play an essential role in maintaining accurate inventory records, ensuring the efficiency of service parts requests, and providing top-notch customer service to both internal and external clients. This full-time position supports service technicians and sales teams, coordinating the availability and timely delivery of parts across various business entities and geographic regions. The role requires a detail-oriented approach, strong organizational skills, and the ability to handle multiple priorities in a dynamic, fast-paced environment.
In this Parts Coordinator role, you will engage regularly with customers over-the-counter, via phone, and through email to process orders and address inquiries. Your expertise in parts and service will enable you to assist technicians and clients effectively, ensuring that all requests are fulfilled accurately and efficiently. You will also collaborate closely with suppliers to manage inventory levels and ensure the timely procurement of necessary components. This position is integral to optimizing operational excellence and contributing to the overall success of the organization.
Those with experience in the parts and service field, as well as a strong understanding of inventory management and customer service protocols, will thrive in this role. Proficiency with Microsoft Office applications and handheld digital devices is necessary to maintain efficient recordkeeping and communication. While knowledge of generator systems is beneficial, it is not a requirement, offering an opportunity for motivated individuals to expand their technical expertise on the job.
Stark Tech, a leader in facilities and energy solutions, provides a supportive environment where your skills and dedication are recognized and rewarded. Employees benefit from a comprehensive package that includes paid time off, 401(k) with employer match, medical coverage, wellness programs, and opportunities for career development. Our commitment to employee well-being and professional growth makes Stark Tech an excellent place to advance your career. We encourage motivated, detail-oriented professionals who excel in collaborative settings to apply for the Parts Coordinator position and become a valued member of our rapidly growing team.
Parts Coordinator - Summary- Acts as the central point of contact for all parts-related inquiries, transactions, and inventory management.
- Supports service technicians and sales teams to ensure timely and accurate parts fulfillment.
- Coordinates with suppliers and vendors to maintain optimal inventory levels and timely procurement.
- Engages directly with customers via over-the-counter sales, phone, and email communications.
- Operates in a fast-paced, customer-focused environment requiring strong organizational and communication skills.
- Process and fulfill customer orders for parts via counter, phone, and email channels.
- Maintain organized and up-to-date inventory records, ensuring accuracy and availability of parts.
- Support service technicians by providing timely and accurate parts for service requests.
- Coordinate incoming and outgoing parts shipments, including tracking and documentation.
- Communicate with suppliers to order parts and resolve supply chain issues as needed.
- Collaborate with the service and sales teams to forecast parts needs and prevent shortages.
- Utilize Microsoft Office and digital devices for inventory management and communication tasks.
- Provide exceptional customer service and resolve inquiries or issues promptly and professionally.
- Competitive pay structure based on experience and qualifications.
- Comprehensive medical coverage and wellness programs.
- Paid time off to support work-life balance.
- 401(k) plan with employer match to support long-term financial goals.
- Career development and advancement opportunities within a growing organization.
- High school diploma or equivalent required.
- Minimum of two years' experience in a parts or service-related role.
- Proficiency with Microsoft Office applications and handheld digital devices (e.g., smartphones, tablets).
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Strong communication, organizational, and problem-solving skills.
- Motivated and detail-oriented with a commitment to customer service excellence.
- Knowledge of generator systems preferred but not required.
- Highly motivated and proactive team player.
- Skilled in multitasking and able to prioritize tasks efficiently.
- Demonstrates a customer-focused mindset in all interactions.
- Adaptable to evolving business needs and technology platforms.
- Excited to contribute to a collaborative and fast-growing organization.
- Stark Tech specializes in facilities and energy solutions, integrating advanced technologies for energy efficiency and sustainability.
- The organization values employee well-being and offers a positive, inclusive work culture.
- Career growth is actively supported through ongoing training and development programs.
- Applicants are encouraged to apply for the Parts Coordinator position by clicking the job application button to take the next step in their career journey.