Order Management Specialist
Location: Suwanee, GA
Job Type: Contract To Hire
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
Order Management Specialist
Join a leading organization as an Order Management Specialist, where you will play a critical role in ensuring seamless order processing and customer satisfaction. This full-time position is ideal for individuals who excel in high-pressure environments, possess strong communication skills, and are committed to delivering exceptional service. If you are seeking a rewarding career with opportunities for growth and a collaborative, team-oriented environment, we encourage you to apply for this exciting role in Suwanee, GA. Experience the benefits of working with an industry leader dedicated to employee well-being and professional development.
Order Management Specialist - SummaryAs an Order Management Specialist, you will be responsible for managing the entire order lifecycle, from initial customer inquiry to final delivery of products and resolution of any post-sale issues. This role requires a detail-oriented professional who can analyze technical documentation, handle customer questions, and coordinate with warehouse and logistics teams to ensure timely and accurate order fulfillment. Your expertise in customer service, technical understanding, and problem-solving will be essential in fostering positive relationships with clients and supporting the overall efficiency of the organization's operations in Suwanee, GA.
Duties & Responsibilities- Analyze technical manuals and wiring schematics to accurately address customer inquiries regarding parts, equipment model numbers, compatibility, and other technical questions.
- Provide accurate and timely responses to customer questions about product availability, pricing, order status, freight charges, and product details.
- Demonstrate the ability to multitask effectively in a high-volume, high-pressure environment while maintaining professionalism at all times.
- Evaluate and process return requests, issuing Return Goods Authorizations (RGAs) as appropriate based on company policy.
- Handle challenging or stressful customer interactions with tact and a focus on resolution.
- Investigate and resolve shipment errors, damaged freight, and billing discrepancies; issue credits when necessary.
- Monitor and expedite open orders to meet customer delivery requirements by collaborating closely with warehouse and logistics teams, ensuring proper order routing and fulfillment.
- Respond to all phone and email inquiries professionally, ensuring quality customer care and adherence to service standards.
- Participate in ongoing training sessions to maintain up-to-date knowledge of products and programs, enabling prompt and accurate responses to customer inquiries.
- Competitive compensation package designed to reward your contributions and expertise.
- Comprehensive benefits including medical, dental, and vision insurance to support your health and well-being.
- Access to an Employee Stock Ownership Program, enhancing long-term financial stability.
- Opportunity to work for an industry-leading organization known for its close-knit, team-oriented culture and commitment to employee success.
- Dedicated engagement manager to support your career development and job satisfaction.
- Recognition as a ClearlyRated Best of Staffing Client and Talent Award winner for ten consecutive years.
- Bachelor’s degree required; professional certifications are preferred and demonstrate additional expertise.
- Strong oral and written communication skills essential for effective customer and team interactions.
- Demonstrated planning, problem-solving, and logical decision-making abilities to address complex issues.
- Proficiency in Microsoft Excel is preferred, enabling efficient order tracking and data analysis.
- Proactive and adaptable professional with a high level of attention to detail.
- Exceptional multitasking skills with the ability to manage competing priorities and deadlines.
- Customer-focused mindset with a commitment to delivering positive experiences and solutions.
- Strong technical aptitude, especially in interpreting manuals and schematics.
- Ability to remain composed and solution-oriented in high-pressure or challenging situations.
- Eager to learn, participate in ongoing training, and grow within the organization.
- This position is located in Suwanee, GA, offering the opportunity to work in a dynamic and growing business community.
- Applicants must be authorized to work in the United States without current or future sponsorship.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- In compliance with civil rights laws and regulations, applicants may be invited to voluntarily self-identify race, ethnicity, gender, and veteran status. Submission is voluntary and confidential, with no impact on application consideration.
- For those seeking a supportive workplace and the chance to contribute to a leading organization, this is an excellent opportunity to advance your career as an Order Management Specialist.
Apply today by clicking the job application button and take the next step in your professional journey as an Order Management Specialist in Suwanee, GA!