Operations Support Specialist
Location: Hartford, CT
Job Type: Contract To Hire
Company: IDR
Category: Administrative / Clerical
Job Description Apply Now
The Operations Support Specialist role offers a dynamic opportunity for individuals seeking to make an impact within the healthcare and insurance support sector. In this full-time position based in Hartford, CT, you will become an integral part of a team dedicated to delivering outstanding customer service and professional support to clients seeking long-term care benefits. As the first point of contact for many clients, the Operations Support Specialist ensures each interaction is handled with empathy, efficiency, and compliance with industry regulations. This position allows you to work within a collaborative, team-oriented environment that values accuracy, communication, and a commitment to service excellence.
Working as an Operations Support Specialist, you will conduct telephonic interviews to gather and verify important information from potential clients. Your responsibilities will include administering cognitive screening assessments, confirming personal details, and ensuring all data is accurately entered and compliant with applicable healthcare and privacy regulations. You will serve as a knowledgeable resource, providing prompt and clear responses to inquiries about long-term care benefits and insurance options. Additionally, you will play a crucial role in supporting the team’s operational standards by collaborating with colleagues and management to maintain high levels of service delivery and operational efficiency.
Success in the Operations Support Specialist position requires a strong background in healthcare or a related field, including familiarity with medical terminology, particularly as it relates to prescription medications. Candidates should bring a minimum of an associate’s degree or equivalent experience, with at least one to three years of experience in a medical office, pharmacy, or similar setting. Strong communication skills are essential, as you will adapt your tone and inflection to meet the individual needs of clients over the phone. Attention to detail and precision in data entry are vital to ensure the accuracy and confidentiality of client records and health information.
By joining the team as an Operations Support Specialist, you will benefit from a competitive compensation package, including comprehensive medical, dental, and vision benefits. The organization’s commitment to employee development and a supportive, close-knit culture provides an environment for career growth and skill enhancement. As part of an industry-leading company with over 25 years of experience, you will be able to contribute to a team recognized for its excellence by prestigious industry awards. The Hartford, CT location offers a vibrant setting for professionals seeking both personal growth and the chance to make a difference in people’s lives through exceptional service.
If you are passionate about healthcare, customer service, and operational excellence, the Operations Support Specialist position is an ideal opportunity to further your career. Click the application button to take the next step and join a team where your abilities and dedication will be valued and rewarded.
Operations Support Specialist - Summary- Full-time position providing customer service and operational support in the healthcare insurance sector
- Based in Hartford, CT, serving clients seeking long-term care benefits
- Engage with clients via telephone to conduct interviews and assessments
- Collaborate with a team to maintain service and operational standards
- Conduct telephonic interviews and cognitive screening assessments for potential clients
- Verify and document personal and health information with precision and confidentiality
- Respond to client inquiries regarding long-term care benefits and insurance processes
- Communicate underwriting decisions and provide clear explanations to clients
- Work closely with team members to support operational goals and service quality
- Ensure compliance with all healthcare regulations and privacy standards during information collection and processing
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Opportunities for professional growth and industry recognition
- Supportive, team-oriented culture with a focus on employee well-being
- Associate’s degree or equivalent experience in healthcare or related field
- 1-3 years of experience in a medical office, pharmacy, or similar environment
- Strong knowledge of medical terminology, with emphasis on prescription medications
- Exceptional verbal communication skills and adaptable phone presence
- Excellent data entry skills with high attention to detail
- Commitment to confidentiality and regulatory compliance
- Professional and empathetic communicator
- Detail-oriented with a passion for accuracy and compliance
- Enjoys working in a collaborative, team-oriented environment
- Proactive in supporting operational goals and service excellence
- Interested in advancing a career in healthcare operations and client services
- The Operations Support Specialist position is an excellent fit for those looking to contribute to a leading organization in the healthcare and insurance support sector.
- Employees are encouraged to grow professionally and are supported by a stable and experienced leadership team.
- Working in Hartford, CT, provides access to a vibrant professional community and growth opportunities.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.
Take the next step in your professional journey by applying for the Operations Support Specialist position today. Click the application button to begin your application and join a team dedicated to service excellence in the healthcare sector.