Operations Manager
Location: Nashville, TN
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
The Operations Manager plays a vital role in ensuring the seamless management of cloud integration support and operational excellence within a healthcare technology environment. This position is responsible for driving the reliability, continuity, and continuous improvement of cloud-based healthcare systems. As an Operations Manager, you will oversee critical operational strategies, lead incident management processes, and guide a dedicated team to maintain high service standards across technology platforms. This is a remote, full-time opportunity with a focus on supporting cloud integration initiatives and operational performance for a leading organization in the healthcare sector.
As an Operations Manager, you will be at the forefront of supervising the operational health of cloud-based infrastructure. You will manage the day-to-day operational strategy, ensuring that all systems perform optimally and that any incidents are resolved quickly and efficiently. By leveraging advanced monitoring tools and collaborating with both internal and external stakeholders, you will help drive high standards of service reliability while fostering a culture of continuous improvement and operational excellence. The Operations Manager role is key in bridging technical support and business objectives, utilizing industry best practices to enhance system availability and performance.
Applicants for the Operations Manager position should possess robust experience with cloud technologies, incident management, and production support tools such as Datapower, Managed File Transfer (MFT), MQ, Splunk, and IBM systems. Strong leadership capabilities are essential, as the role requires coaching teams, managing resources, and collaborating across various departments and vendors. The ability to communicate complex technical information clearly and work effectively with stakeholders at all levels is critical for success in this role. If you are passionate about operational excellence and have a proven background in cloud-based healthcare system support, this opportunity offers a dynamic environment for professional growth.
Operations Manager - Summary- Lead and oversee operational strategies and incident management for cloud-based healthcare systems.
- Drive service reliability and continuous improvement initiatives within a remote work environment.
- Collaborate with technical teams and stakeholders to support integration projects and operational excellence.
- Manage operational strategy, incident response, and service continuity for healthcare cloud systems.
- Oversee real-time system monitoring, deployment processes, and escalation protocols.
- Supervise team performance, resource allocation, and cross-functional collaboration.
- Ensure strict adherence to standard operating procedures (SOPs) and regulatory compliance.
- Drive root-cause analysis for incidents and proactively implement corrective actions.
- Promote and implement operational excellence initiatives to optimize system performance.
- Work closely with vendors and internal teams to support cloud integration projects and technology upgrades.
- Competitive compensation package for the Operations Manager role.
- Comprehensive benefits, including medical, vision, dental, and life insurance coverage.
- Employee Stock Ownership Program and opportunities for long-term career advancement.
- Dedicated engagement management and ongoing professional support.
- Recognition as part of a team with industry accolades and awards for staffing excellence.
- Extensive experience with Datapower, Managed File Transfer (MFT), MQ, Splunk, and IBM production support environments.
- Strong background in incident management and escalation using ServiceNow, Jira, or similar tools.
- Proven ability to triage production issues, assess severity, and oversee infrastructure operations.
- Demonstrated leadership skills, including team coaching, performance management, and resource planning.
- Excellent communication and interpersonal skills, with experience working across cross-functional teams and stakeholders.
- Proactive leader with a track record of driving operational excellence in cloud-based technology environments.
- Detail-oriented and analytical, with a focus on root-cause analysis and process improvement.
- Strong collaborator who excels in remote team environments and vendor management.
- Effective communicator with the ability to translate technical information for diverse audiences.
- Passionate about delivering reliable, high-quality service within the healthcare technology sector.
- Opportunity to join a well-established organization with over 25 years of industry leadership.
- Be part of a team recognized for consistent excellence in staffing and client service.
- Remote work provides flexibility while supporting impactful healthcare technology projects.
- Applicants are encouraged to apply now by clicking the application button to take the next step in their career as an Operations Manager.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.