Operations Manager
Location: San Antonio, TX
Job Type: Corporate
Company: Decypher
Category: Medical Services
Job Description Apply Now
Operations Manager
Decypher offers a unique opportunity for professionals to impact the health and readiness of service members, veterans, and their families. As an Operations Manager, you will play a critical leadership role in delivering and managing services for Decypher’s key clients, including federal agencies such as the Defense Health Agency. Your expertise will support the company mission to provide and support quality care across the United States by ensuring that Decypher’s operational objectives and client requirements are consistently met.
The Operations Manager is responsible for the successful execution of multiple projects and accounts, acting as the primary point of contact and trusted advisor for clients and partners. This full-time role combines operational oversight, customer relationship management, and collaborative leadership with internal shared services. Throughout your career at Decypher, you will have the chance to develop and deploy industry best practices, build strategic partnerships, and drive business growth within a supportive, mission-driven environment.
Working in this role offers the chance to make a direct impact on the operational excellence and growth of Decypher’s healthcare service delivery. You will have the responsibility for managing project performance, engaging with shared service resources, and ensuring all deliverables and contractual obligations are met. The Operations Manager is also tasked with developing new business opportunities by strengthening existing relationships, identifying new avenues for growth, and representing Decypher at industry events and forums.
In addition to operational accountabilities, the Operations Manager will collaborate closely with Recruiting, Credentialing, and Human Resources teams to ensure all staffing requirements are fulfilled. You will coordinate new hire onboarding, compliance, and ongoing employee performance management. Maintaining high standards of professionalism and integrity will be essential, as you serve as both a leader and mentor for your project teams.
Decypher values inclusivity, professionalism, and a commitment to service. By joining the team as an Operations Manager, you will contribute to a culture that prioritizes quality, continuous improvement, and ethical leadership. The Operations Manager role is an excellent fit for individuals who thrive in dynamic environments and are passionate about building strong client partnerships while driving operational excellence. If you are ready to take on a meaningful leadership role and make an impact, we encourage you to apply today by clicking the application button.
Operations Manager - Summary- Lead and oversee the execution of assigned projects and contracts for Decypher’s healthcare service delivery.
- Serve as the first line leader and primary representative for clients and partners.
- Drive operational performance and ensure compliance with all contractual deliverables.
- Build and maintain strong relationships with client stakeholders and internal teams.
- Manage the execution of contracts, including staffing, onboarding, and orienting new hires.
- Represent Decypher at customer meetings, industry events, conferences, and forums.
- Conduct site visits, attend client meetings, and ensure timely completion of all project-related requirements.
- Ensure all deliverables outlined in the Performance Work Statement (PWS) are met.
- Identify and evaluate new business opportunities in consultation with leadership.
- Develop strategic alliances, subcontract agreements, and teaming arrangements to drive growth.
- Assist in pricing opportunities using market or contract intelligence.
- Establish and maintain senior-level client relationships and participate in outcome-based discussions.
- Understand client needs and propose effective solutions.
- Promote high standards of integrity, professionalism, and business appearance.
- Engage with Recruiting, Credentialing, and Human Resources to fulfill staffing and onboarding requirements.
- Monitor employee performance, provide coaching, and document disciplinary actions as necessary.
- Ensure accurate timekeeping and address issues promptly.
- Report workplace safety, injury, or compliance incidents to leadership and HR.
- Competitive compensation package reflective of experience and industry standards.
- Comprehensive benefits program (details provided during interview process).
- Opportunities for professional growth and advancement within the organization.
- Proven experience in project management, operations, or service delivery roles within healthcare or related industries.
- Strong leadership and communication skills with demonstrated ability to build relationships.
- Understanding of contract management and compliance with Performance Work Statements.
- Experience coordinating with internal divisions such as HR, recruitment, and credentialing.
- Ability to manage multiple priorities in a fast-paced environment.
- Commitment to professionalism, ethics, and continuous improvement.
- Strategic thinker with a proactive approach to problem-solving and relationship management.
- Detail-oriented and highly organized, able to manage complex projects and diverse teams.
- Excellent interpersonal skills, capable of establishing trust and credibility with clients and colleagues.
- Flexible and adaptable, comfortable working in a dynamic and mission-driven setting.
- This Operations Manager position is full-time and offers the opportunity to work with a team dedicated to supporting the health and readiness of service members, veterans, and their families.
- Applicants from diverse backgrounds are encouraged to apply. Decypher is committed to providing an inclusive and equitable workplace for all employees.
- Apply now by clicking the application button to take the next step in your career and contribute to a meaningful mission.
- Decypher is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.