Office Manager
Location: Phoenix, AZ
Job Type: Full-Time
Company: HireAligned
Salary: $45,000 - $65,000/yr
Category: Administration
Job Description Apply Now
Cool Zone Air Conditioning & Heating is currently seeking a dedicated and detail-oriented Office Manager to join our thriving HVAC business. As a key member of our administrative team, the Office Manager is vital to ensuring that daily operations run efficiently and that exceptional customer service is delivered at every touchpoint. This position is ideal for someone who excels at organization, possesses strong communication skills, and is passionate about supporting both staff and clients in a fast-paced environment.
As the Office Manager, you will be responsible for a range of administrative and operational tasks that are essential to the success of our business. You will coordinate service appointments, manage technician schedules, maintain customer records, and ensure that all office functions are executed smoothly. Your ability to handle multiple responsibilities, prioritize tasks, and maintain accuracy will contribute directly to our mission of delivering high-quality HVAC services to our valued customers.
This full-time opportunity offers a stable and supportive work environment where your contributions are recognized and valued. At Cool Zone Air Conditioning & Heating, we believe in fostering growth and providing opportunities for advancement to our employees. The Office Manager is a foundational role that keeps our operations running effectively and helps us maintain our reputation for excellent service in the HVAC industry.
Office Manager - Summary- Key administrative position supporting all aspects of daily business operations in an HVAC company.
- Acts as the central point of communication between customers, technicians, and management.
- Ensures smooth scheduling, dispatch, and workflow within the company.
- Supports the owner and contributes to a positive office environment.
- Answer all incoming customer calls promptly and courteously, providing information and scheduling service appointments.
- Dispatch HVAC technicians efficiently to service locations based on scheduling needs and customer priorities.
- Maintain and update customer records, ensuring accuracy and confidentiality of all client information.
- Manage invoicing processes, follow up on outstanding balances, and address customer billing inquiries.
- Coordinate technician schedules, optimize routes, and communicate updates to the field team.
- Handle accounts payable and receivable tasks, including basic bookkeeping and financial record-keeping.
- Order parts and replenish office and inventory supplies as needed to ensure uninterrupted service delivery.
- Provide general administrative support to the business owner and other team members.
- Competitive compensation package based on skills and experience.
- Stable, full-time employment with opportunities for career growth.
- Supportive team culture that values your contributions and professional development.
- Minimum of 2 years' experience in office management or administrative support; experience in home services or trade industries is a plus.
- Exceptional organizational skills and ability to multitask in a fast-paced environment.
- Strong verbal and written communication skills, with a professional and friendly demeanor.
- Demonstrated proficiency with office management software, scheduling tools, and CRM systems.
- Dependable and detail-oriented, with a commitment to accuracy and customer satisfaction.
- A proactive and resourceful Office Manager who thrives in a dynamic business setting.
- Brings a positive, team-oriented attitude and a dedication to continuous improvement.
- Comfortable managing multiple priorities while delivering high levels of customer service.
- Values professionalism, reliability, and contributing to a friendly workplace culture.
- Opportunity to join a respected, growing company in the HVAC industry.
- Become part of a supportive team committed to quality service and operational excellence.
- Enjoy working in a location known for its welcoming community and business growth potential.
- Ready to take the next step in your career? Click the job application button to apply for the Office Manager position and join our team today!