Office Manager
Location: LINCOLN, NE
Job Type: fulltime
Company: Drew Edmond - State Farm Agency
Salary: $50000.0 - $60000.0 per year
Category: Insurance
Job Description Apply Now
The Office Manager role is an integral part of agency operations, focusing on customer satisfaction, office administration, and team support. Professionals in the Office Manager position play a pivotal role in guiding office workflow, ensuring efficient processes, and fostering a positive and collaborative working atmosphere. For those interested in joining an agency environment that values dedication, relationship-building, and the promotion of key products and services, the Office Manager opportunity offers a rewarding path for professional and personal growth.
As an Office Manager, you will be responsible for supporting agency objectives and ensuring smooth day-to-day operations. This includes implementing and upholding office policies, maintaining a well-organized workspace, and facilitating seamless communication between team members and clients. The Office Manager position also involves providing accurate and timely customer service, addressing inquiries about insurance products, and helping customers understand their options. The role is ideal for individuals who excel in multitasking, possess strong organizational skills, and are passionate about delivering outstanding service.
Joining our agency as an Office Manager provides the chance to work in a dynamic environment where your skills in leadership, communication, and customer service are highly valued. You will be tasked with empowering your team, proactively identifying and resolving issues, and ensuring the office remains a welcoming and professional environment for both clients and staff. The Office Manager serves as a bridge between customers and agency services, ensuring that each interaction is both positive and productive. If you are adept at managing multiple priorities, thrive in fast-paced settings, and are committed to continuous improvement, this position will offer both challenge and fulfillment.
In this Office Manager role, you will leverage your experience in customer service and office management to help the agency achieve its goals. Your responsibilities will include establishing lasting customer relationships, providing clear and friendly communication, and overseeing the implementation of office procedures. You will also play a key part in educating customers about insurance options through a needs-based approach, while making sure the office remains well-equipped and organized to meet client expectations. Your ability to coordinate with team members, manage workflow, and adapt to evolving priorities will be essential for success in this role.
The Office Manager position is ideal for those with a background in customer service, sales, or office administration who are seeking a new challenge in a supportive and collaborative agency environment. You will need to demonstrate high levels of organization, initiative, and the ability to lead and motivate a team. Additionally, this position requires a commitment to professional development, including obtaining necessary licenses related to Property and Casualty, as well as Life and Health insurance. Your attention to detail, proactive approach to problem-solving, and ability to maintain composure during busy periods will set you apart as an effective Office Manager.
If you are ready to advance your career as an Office Manager and make a meaningful impact within an established agency, we encourage you to submit your application today. Take the next step in your professional journey—click the job application button and join a team that values your contributions and supports your growth.
Office Manager - Summary- Lead and support office operations to achieve agency objectives
- Ensure positive client relationships and effective team collaboration
- Implement and maintain office policies and workflows
- Promote agency products and services through education and customer support
- Establish and maintain strong customer relationships; follow up as needed
- Deliver prompt, accurate, and friendly customer service
- Respond to inquiries regarding insurance product availability, eligibility, coverages, policy changes, transfers, claims, and billing
- Educate customers about insurance options through a needs-based review process
- Ensure the office is well-maintained and equipped to meet customer needs
- Market relevant products and facilitate a productive office environment
- Coordinate with team members to achieve agency goals
- Uphold office policies and contribute to a positive workplace culture
- Competitive compensation (details provided during the interview process)
- Opportunities for professional development and growth
- Potential for additional benefits as offered by the agency
- Excellent written, verbal, and listening communication skills
- Strong organization and attention to detail
- Experience in customer service required
- Experience in managing customer service preferred
- Sales experience preferred
- Proactive problem-solving abilities
- Team leadership and collaboration skills
- Proficiency in Windows computer applications
- Ability to coordinate and collaborate with others to achieve goals
- Ability to succeed in a fast-paced environment
- Property and Casualty License (must be able to obtain)
- Life and Health License (must be able to obtain)
- Self-motivated and results-driven
- Strong interpersonal skills and a customer-focused mindset
- Demonstrates initiative and adaptability
- Thrives in dynamic and team-oriented environments
- Committed to ongoing professional growth and licensing requirements
- This position is with a State Farm independent contractor agent.
- Employees must successfully complete any applicable licensing requirements and training programs.
- State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm Insurance Companies.
- Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, or veteran status.
Ready to take the next step as an Office Manager? Click the job application button to apply and begin your journey with our agency today!