NOC Technician
Location: Memphis, TN
Job Type: Contract
Company: Nextech
Category: NOC Service Desk Support
Job Description Apply Now
The NOC Technician (Network Operations Center Technician) plays a pivotal role in maintaining the reliability and performance of critical IT infrastructure and business applications. As a key member of the IT operations team, the NOC Technician is responsible for continuous monitoring, incident response, and first-level technical support. This position is essential for organizations that rely on uninterrupted network and system availability, making it an excellent opportunity for professionals who are detail-oriented and thrive in dynamic environments. This full-time role is based in Memphis, Tennessee, and requires availability for overnight shifts, providing a unique chance to contribute to a robust technical environment in a vibrant city.
NOC Technician - SummaryAs a NOC Technician, you will be integral to the ongoing health and stability of enterprise technology systems. This position combines core service desk support responsibilities with advanced network and systems monitoring. You will be entrusted with helping to ensure business continuity by addressing system alerts, resolving incidents, and escalating complex technical issues as needed. The NOC Technician role is suited for professionals with strong troubleshooting abilities and proven experience in IT operations, particularly those passionate about supporting mission-critical environments.
Duties & Responsibilities- Monitor enterprise systems, networks, and business applications to maintain operational stability and optimal performance.
- Respond to system alerts, incidents, outages, and service interruptions swiftly and professionally.
- Perform routine operational tasks including system checks, connectivity verifications, patch management, and scheduled job monitoring.
- Deliver first-level technical support for desktops, laptops, printers, software, and peripheral devices.
- Troubleshoot hardware, software, network, and connectivity issues using remote support tools.
- Monitor and support server, storage, backup, telecommunications, and network environments to ensure high availability.
- Accurately document incidents, service requests, troubleshooting steps, and resolutions in the organization’s ticketing system.
- Escalate complex or unresolved technical issues to appropriate internal technical teams for advanced support.
- Assist in monitoring scheduled processing activities and critical business systems to ensure seamless operation.
- Provide professional, customer-focused support to end users while maintaining high service standards and clear communication.
- Highly competitive salary structure commensurate with experience and industry benchmarks.
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
- Opportunities for professional development, technical certification, and career advancement within the organization.
- Supportive work culture focused on teamwork, learning, and growth.
- Access to cutting-edge technology and resources to support your career as a NOC Technician.
- Minimum of 2 years’ experience in a Network Operations Center (NOC), computer operations, or similar IT operations environment.
- At least 2 years of help desk or service desk support experience.
- Hands-on experience of at least 1 year working with networking equipment and infrastructure.
- 2 years of Windows Server administration experience strongly preferred.
- Proficiency in remote support tools and technologies, such as virtual desktop environments or remote access platforms.
- Solid familiarity with infrastructure monitoring, alerting, and ticket management systems.
- Working knowledge of networking concepts, including LAN/WAN, routers, switches, firewalls, and related technologies.
- Exceptional troubleshooting and problem-solving skills for both hardware and software issues.
- Excellent verbal and written communication abilities.
- Ability to work onsite and support overnight operations as required.
- Experience supporting enterprise-level IT environments and mission-critical applications.
- Exposure to systems monitoring, log management, and operational reporting tools.
- Familiarity with batch processing, job scheduling, or automated IT system operations.
- Ability to multitask and remain calm and focused during high-pressure situations or incidents.
- Detail-oriented, proactive, and dedicated to maintaining high service standards.
- This is a full-time, onsite position requiring overnight shift coverage.
- The Memphis, Tennessee area offers a dynamic work environment with access to a thriving technology community and a range of professional resources.
- Candidates are encouraged to submit an application by clicking the job application button to begin the process of joining a forward-thinking IT operations team.
- Selected candidates will be contacted for further discussion regarding the opportunity and next steps in the hiring process.
If you are ready to take the next step in your career as a NOC Technician and make a significant impact on business-critical technology systems, apply now by clicking the job application button. Your expertise in network operations and IT support is highly valued, and we look forward to considering your application for this exciting opportunity.