NOC Technician
Location: Fort Worth, TX
Job Type: Contract
Company: IDR
Category: Network Engineering
Job Description Apply Now
The NOC Technician, also known as Network Operations Center Technician, plays a crucial role in ensuring the seamless operation and reliability of IT infrastructure within a government organization. As a NOC Technician, you will be responsible for monitoring network systems, identifying and analyzing technical issues as they arise, and responding efficiently to outages and incidents. This position requires a strong technical background, an analytical approach to problem-solving, and the ability to communicate clearly with both technical and non-technical stakeholders.
In this full-time NOC Technician role, you will work closely with a dynamic and collaborative team that is committed to maintaining high standards of operational excellence. Your primary focus will be on performing technical assessments, determining the root cause of network issues, and escalating more complex alerts to the appropriate support teams. The NOC Technician position is ideal for individuals who are passionate about technology and are eager to contribute to the stability of mission-critical systems.
By joining this organization, you will benefit from a supportive, team-oriented work culture and have the opportunity to advance your career within a reputable government setting. The company is recognized for its commitment to employee growth, professional development, and a positive work environment. If you are looking to make a meaningful impact and grow your IT career as a NOC Technician, we encourage you to apply by clicking the job application button today.
NOC Technician - Summary- Monitor and maintain network and data center operations to ensure optimal performance
- Analyze and troubleshoot technical issues, outages, and alerts in real-time
- Document all incidents and escalate Tier II and Tier III issues to designated support groups
- Install, rack, and configure server and network hardware as required
- Provide technical support to end-users via phone, email, and chat systems
- Contribute to a collaborative, team-oriented environment with a focus on operational excellence
- Consistently monitor network and server infrastructure for performance and availability using NOC tools
- Perform skilled technical assessments to identify, analyze, and resolve network and hardware issues
- Isolate root causes of outages and document findings for future reference and trend analysis
- Escalate unresolved or complex Tier II and Tier III alerts to the appropriate technical support teams in a timely manner
- Install, rack, and maintain physical server and network-based equipment as part of regular operations
- Deliver technical support and troubleshooting for end-users over the phone, through email, and via chat platforms
- Maintain detailed records of incidents, actions taken, and follow-up procedures in accordance with organizational protocols
- Collaborate with cross-functional teams to support continuous improvement initiatives and maintain system stability
- Follow established escalation procedures and ensure all issues are addressed according to service level agreements
- Stay current with emerging technologies and best practices related to network and systems administration
- Competitive compensation package aligned with industry standards for NOC Technician roles
- Comprehensive health benefits including medical, dental, and vision coverage
- Access to life insurance and additional voluntary benefits
- Eligibility for Employee Stock Ownership Program, fostering long-term financial growth
- Opportunities for career advancement within a leading organization
- Supportive, close-knit, and team-oriented work culture focused on employee success
- Minimum of 2 years of experience as a NOC Technician or Data Center Technician
- Proven experience installing and racking server and network equipment
- Demonstrated ability to escalate Tier II and Tier III technical alerts appropriately
- Strong technical support skills, with experience assisting end-users via phone, email, and chat
- Excellent troubleshooting, analytical, and problem-solving abilities
- Effective communication and collaboration skills
- Technically adept and detail-oriented
- Proactive in identifying and resolving issues before they escalate
- Comfortable working in fast-paced, high-stakes environments
- Collaborative team player who values knowledge sharing and continuous learning
- Committed to maintaining high standards of operational integrity and service delivery
- Interested in career growth and long-term opportunities within the IT and government sectors
- This NOC Technician position offers a great opportunity to grow your IT career while contributing to the stability and performance of vital network infrastructure.
- Working in this organization provides access to professional development resources and a strong support network.
- The company has been recognized for excellence in client and talent satisfaction, supporting a culture of inclusion and achievement.
- Enjoy working in a positive, team-driven environment with an employer dedicated to your professional success.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.
If you are ready to take the next step in your IT career as a NOC Technician, apply now by clicking the job application button.