NICE CXone Support Engineer
Location: Knoxville, TN
Job Type: Contract To Hire
Company: IDR
Category: Network Engineering
Job Description Apply Now
The NICE CXone Support Engineer plays a vital role in supporting, configuring, and administering NICE CXone systems within a dynamic organizational environment. This position is designed for professionals who possess a foundational to intermediate understanding of NICE CXone, particularly those with experience in system support, configuration management, and policy administration. The NICE CXone Support Engineer will focus on ensuring the seamless operation of auto attendants, providing robust Level 2 technical support, and collaborating with colleagues to optimize the overall performance of the NICE CXone environment. This opportunity is ideal for individuals passionate about driving operational excellence and contributing to an organization recognized for its industry leadership and commitment to employee success.
As a NICE CXone Support Engineer, you will be responsible for managing and configuring auto attendants, addressing and resolving Level 2 support issues, and handling configuration management and policy administration tasks. The role demands strong problem-solving abilities, a keen attention to detail, and the capacity to work collaboratively within a team-oriented environment. The position also offers the chance to work in a supportive organizational culture that values employee engagement, professional development, and a positive workplace experience. With access to comprehensive benefits and the opportunity to join a company with a proven track record of success, the NICE CXone Support Engineer role presents a promising path for career growth.
In addition to technical responsibilities, the NICE CXone Support Engineer will engage with multiple stakeholders, ensuring the highest standard of service and system reliability. Your expertise in NICE CXone configuration, coupled with your troubleshooting skills, will be critical in maintaining optimal system functionality and supporting organizational objectives. The organization provides a competitive compensation package and an inclusive work environment where all qualified applicants are encouraged to apply.
NICE CXone Support Engineer - Summary- Supports, configures, and administers NICE CXone systems with a focus on operational efficiency and system reliability.
- Engages in Level 2 technical support, addressing and resolving configuration and policy management issues.
- Works collaboratively with team members to maintain seamless system operations and enhance user experience.
- Contributes to a culture of continuous improvement and professional development.
- Manage and configure auto attendants within the NICE CXone platform to ensure efficient call routing and customer experience.
- Provide Level 2 support for NICE CXone environment issues, including troubleshooting and problem resolution.
- Handle configuration management and policy administration tasks, maintaining system integrity and compliance.
- Collaborate with team members and other stakeholders to ensure smooth system operations and rapid resolution of technical issues.
- Document configurations, support activities, and solutions for knowledge sharing and future reference.
- Participate in process improvement initiatives targeting greater system stability and user satisfaction.
- Competitive compensation package aligned with industry standards for NICE CXone Support Engineers.
- Comprehensive benefits including medical, dental, vision, and life insurance.
- Access to an Employee Stock Ownership Program.
- Opportunity to work for an award-winning organization recognized for excellence in staffing and talent management.
- Dedicated engagement manager to support your career growth and workplace success.
- Basic to mid-level knowledge of NICE CXone systems and functionalities.
- Demonstrated experience in supporting NICE CXone environments and resolving Level 2 technical issues.
- Familiarity with configuration management and policy administration within the NICE CXone platform.
- Strong communication skills and attention to detail, with the ability to document processes and communicate solutions effectively.
- Collaborative mindset and ability to work well within a diverse team environment.
- Technically adept at supporting and configuring NICE CXone systems.
- Proactive problem solver with a strong sense of ownership and accountability.
- Excellent communicator who values teamwork and knowledge sharing.
- Detail-oriented and organized, with a focus on delivering high-quality support and system reliability.
- Motivated to grow professionally within a respected, industry-leading organization.
- The NICE CXone Support Engineer position offers the chance to join a company with over 25 years of proven industry experience and a reputation for employee satisfaction and achievement.
- The organization has received multiple awards for excellence in staffing and talent management, underscoring its commitment to both clients and employees.
- Applicants will enjoy working in a supportive and inclusive environment that values diversity and fosters professional growth.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The company complies fully with all civil rights laws and regulations, ensuring the confidentiality and voluntary nature of self-identified demographic information as required by law.
If you are ready to advance your career as a NICE CXone Support Engineer, take the next step by clicking the job application button to apply and join an organization committed to your success.