Mortgage Loan Officer (MLO)
Location: Plano, TX
Job Type: Direct Placement
Company: ARC Group
Category: Administration
Job Description Apply Now
The role of a Mortgage Loan Officer (MLO) offers an exciting opportunity for individuals who are passionate about helping clients achieve their homeownership and financial goals. As a key member of the lending team at a Fortune 500 company, the Mortgage Loan Officer (MLO) plays a critical role in guiding clients through the complex world of mortgage financing. This full-time position is based in Plano, TX, and is ideal for professionals who excel in a fast-paced call center environment and are committed to providing outstanding customer service and expert mortgage advice.
The Mortgage Loan Officer (MLO) is responsible for engaging with new and existing clients, offering tailored advice on mortgage products for home purchases, refinancing, or securing home equity lines of credit. This position requires a high degree of professionalism, attention to detail, and the ability to communicate financial options in a clear and understandable manner. As part of your daily activities, you will answer inbound calls, initiate outbound outreach, analyze financial data, recommend suitable loan products, and assist clients throughout the mortgage application process.
Working as a Mortgage Loan Officer (MLO) in Plano, TX, brings the added benefit of being part of a vibrant and growing financial services hub, providing excellent career growth opportunities and the chance to work alongside industry-leading professionals in a supportive environment.
This position is subject to SAFE Act registration, requiring all employees involved in residential mortgage origination to register with the federal registry system and maintain good standing. Compliance with these requirements is mandatory, and failure to do so may result in disciplinary action, up to and including termination.
Mortgage Loan Officer (MLO) - Summary- Provide expert guidance on mortgage options including home purchase, refinance, and home equity products.
- Deliver high-quality client service within a dynamic call center setting.
- Ensure compliance with all federal regulations, including SAFE Act requirements.
- Support clients from initial inquiry through to loan closing, maintaining communication and transparency throughout.
- Deliver exceptional client care by listening actively and understanding individual needs.
- Handle inbound and outbound calls to provide guidance on available mortgage products, refinancing, and home equity options.
- Analyze clients' financial and credit data to recommend the most appropriate lending solutions.
- Assist clients in completing mortgage applications, collecting all necessary documentation, and submitting applications promptly.
- Maintain ongoing communication with clients, referral partners, and internal teams through various channels.
- Follow established lending processes, policies, and risk management guidelines to ensure operational integrity.
- Identify opportunities to refer clients to additional banking products and services as appropriate.
- Competitive salary commensurate with experience and performance.
- Comprehensive benefits package including health, dental, and vision coverage.
- Opportunities for performance incentives and bonuses.
- Training programs to support professional growth and compliance requirements.
- Supportive work environment with resources for career advancement.
- Minimum of 1 year sales and mortgage experience with a focus on relationship-building and client service.
- Demonstrated ability to assess client needs and recommend appropriate financial solutions.
- Excellent verbal, written, and non-verbal communication skills, with a professional demeanor on the phone.
- Ability to manage multiple tasks and perform well in a high-volume environment.
- Flexibility to work weekends or extended hours as required by client needs and business demands.
- Technical proficiency with the ability to learn and navigate multiple platform systems.
- Demonstrated ability to balance sales goals with operational risk management and client relationship care.
- Compliance with all SAFE Act registration requirements.
- Experience in a contact center or high-volume sales environment.
- Strong knowledge of mortgage loan products, including Conventional, Jumbo, and Government loans.
- Familiarity with FHA/HUD guidelines, underwriting, processing, and closing procedures.
- Ability to analyze complex financial data and suggest alternative financing solutions.
- Consultative approach to sales with strong questioning and opportunity identification skills.
- High attention to detail, critical thinking, and effective pipeline management.
- Core competencies include client solutions advisory, customer focus, problem solving, collaboration, and referral management.
- Education requirement: High School Diploma or GED.
- Standard work schedule is Monday–Friday, 10:00 AM–7:00 PM Central, with rotating Saturdays (8:00 AM–3:30 PM). Training schedule is Monday–Friday, 8:00 AM–5:00 PM Central for approximately 8 weeks (subject to change).
- Full compliance with all company policies and federal lending regulations is required.
- Encouraged to apply if you are motivated by client success and eager to grow within a leading financial institution.
If you are ready to take the next step in your career as a Mortgage Loan Officer (MLO) in Plano, TX, and want to make a meaningful impact for clients, click the job application button to apply today!