Microsoft Dynamics 365 Product Manager
Location: Spartanburg, SC
Job Type: Contract
Company: IDR
Category: Product Managers/ Product Owners
Job Description Apply Now
The Microsoft Dynamics 365 Product Manager plays a pivotal role in driving enterprise CRM transformation initiatives by serving as a bridge between business stakeholders, offshore teams, and delivery partners. This position is fully remote and focuses on optimizing the use of Microsoft Dynamics 365 across Customer Service, Sales, and Marketing modules. The Microsoft Dynamics 365 Product Manager leads efforts to modernize business processes, enhances organizational change, and leverages artificial intelligence (AI) to improve efficiency and productivity throughout product management activities. By managing the entire product lifecycle, this professional ensures that all CRM modernization goals align with business objectives and deliver actionable outcomes that create lasting value for the organization.
As a Microsoft Dynamics 365 Product Manager, you will be responsible for owning product discovery and requirements gathering, translating complex stakeholder conversations into structured requirements and user stories, and facilitating development and quality assurance teams to deliver high-impact solutions. This role requires a strategic mindset, strong communication skills, and a proactive approach to driving business process transformation. Your expertise will support large-scale CRM migrations, including the transition from multiple legacy systems to the latest Microsoft Dynamics 365 platform, ensuring seamless change management and adoption across the organization.
This opportunity offers a competitive compensation package, comprehensive benefits, and the chance to contribute to an industry-leading organization recognized for its commitment to employee growth and excellence. The Microsoft Dynamics 365 Product Manager position is ideal for individuals passionate about leveraging AI to innovate product management processes, drive measurable outcomes, and make a meaningful impact in the rapidly evolving CRM landscape.
Microsoft Dynamics 365 Product Manager - Summary- Lead enterprise-wide CRM transformation initiatives utilizing Microsoft Dynamics 365.
- Partner closely with stakeholders, offshore teams, and delivery partners to translate business goals into actionable product outcomes.
- Leverage AI tools and methodologies to improve efficiency, productivity, and the overall product management lifecycle.
- Drive product and business-focused strategies that align with organizational objectives.
- Support the seamless migration from legacy CRM systems to Microsoft Dynamics 365.
- Own the discovery and requirements gathering process for Microsoft Dynamics 365 across Customer Service, Sales, and Marketing modules.
- Facilitate structured conversations with stakeholders to identify business needs and translate them into clear requirements and user stories for technical teams.
- Develop and maintain product deliverables, ensuring alignment with development and QA teams.
- Lead business process transformation initiatives and support organizational change aligned with CRM modernization efforts.
- Oversee enterprise CRM migrations, including the transition of multiple legacy systems into Microsoft Dynamics 365.
- Utilize AI to streamline product management activities, generate business requirements, and drive productivity enhancements.
- Ensure effective communication and collaboration between cross-functional teams throughout the project lifecycle.
- Monitor and report on project progress, identifying and addressing risks or issues as they arise.
- Competitive compensation package designed to attract and retain top talent in the CRM product management field.
- Comprehensive benefits including Medical, Vision, Dental, and Life Insurance.
- Employee Stock Ownership Program offering opportunities for long-term financial growth.
- Access to industry-leading resources, dedicated engagement management, and professional development opportunities.
- Minimum of 4 years of experience working with Microsoft Dynamics 365, specifically in Customer Service, Sales, and Marketing modules.
- At least 3 years of experience leveraging AI tools to enhance product management processes and drive measurable productivity gains.
- Proven track record in translating stakeholder feedback into actionable product deliverables and structured requirements.
- Experience supporting large-scale CRM migrations, including successful transitions from legacy systems to Microsoft Dynamics 365.
- Strong communication, analytical, and organizational skills.
- Ability to collaborate with cross-functional and global teams in a remote work environment.
- Detail-oriented and solutions-focused professional with a passion for CRM transformation.
- Demonstrated expertise in Microsoft Dynamics 365 product management, product discovery, and requirements gathering.
- Skilled in leveraging AI to generate business requirements, user stories, and enhance overall product management efficiency.
- Strong interpersonal skills with the ability to drive organizational change and manage multiple stakeholder relationships.
- Resilient and adaptable to evolving business needs and technology landscapes.
- The Microsoft Dynamics 365 Product Manager role is a fully remote opportunity, offering flexibility and work-life balance.
- The company is recognized as a leader in the staffing and consulting industry, with award-winning client and talent services.
- Employees benefit from a supportive culture and resources dedicated to professional growth and success.
- This position provides the chance to work with cutting-edge CRM technology and be part of transformative enterprise initiatives.
- Applicants are encouraged to apply by clicking the application button to join a dynamic, inclusive, and forward-thinking team.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.