Member Services Coordinator
Location: Tampa, FL
Job Type: FullTime
Company: Tangelo
Salary: $50K ? $55K
Category: Member Services
Job Description Apply Now
Important Instructions
Please take your time with your application, you do not need to be first to apply or in the first few hundred to get this job.
Rest assured, all applications are carefully reviewed and every candidate will receive an update on the status of their application. We kindly ask that you do not directly contact our Support Team, Recruiting Team, or other Tangelo employees for updates.
About Tangelo!
At Tangelo, we improve access to nutritious, delicious food for low-income families and those with chronic conditions. Our platform provides subsidized medically tailored meals and healthy grocery delivery at reduced or even free costs through partnerships with insurance companies, governments, universities, non-profits, and employers.
Working on the Member Services Department
We?re seeking a Member Services Coordinator to play a critical role in ensuring Tangelo's customers receive the best possible support and service. You'll help resolve issues, answer questions, and provide expert guidance to help our customers get the most out of our platform.
What You?ll Get to Do
Process membership referrals and applications, ensuring compliance with program-specific requirements.
Engage potential members to explain Tangelo?s benefits, guide them through the assessment process, and collect required information.
Respond promptly and professionally to member inquiries via phone, chat, SMS, and email.
Investigate and resolve member issues related to enrollment, order fulfillment, and overall user experience.
Collaborate with internal and cross-functional teams to provide insights and improve processes that enhance the member experience.
Maintain accurate, up-to-date member records while ensuring confidentiality and HIPAA compliance.
Ensure all interactions and processes align with company policies and regulatory standards.
Support ongoing improvement by providing feedback on tools, scripts, and workflows.
Assist with special projects and other tasks as assigned by management.
Monitor and track member engagement metrics, identifying areas for proactive outreach.
Contribute to internal knowledge bases and FAQs to support team learning and consistency.
Participate in team meetings, training sessions, and process reviews to stay aligned with evolving best practices.
What You?ll Bring to the Team
3+ years of experience in Member or Customer Support, ideally within a healthcare or wellness setting.
1+ years of consultative or outbound sales experience preferred.
Proven ability to meet and exceed performance goals.
Exceptional verbal and written communication skills.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
Self-starter with the ability to work independently in a remote environment.
Proficiency in Google Workspace, Microsoft Office, and CRM/contact center platforms.
Solid problem-solving, analytical, and critical thinking abilities.
Comfortable navigating ambiguity and adapting to change in a fast-paced environment.
Written and verbal fluency in Spanish, Mandarin or Cantonese preferred.
Don't Meet All of the Qualifications?
Apply anyway! We're aware that many people only apply for a job when they've met every requirement listed in a job description. At Tangelo, we hire the PERSON, not the resume. We value diversity, in experiences and backgrounds, and are committed to providing equal opportunity for all applicants and employees. While there are certain requirements that exist for all open positions, we want to get to know YOU above all else when making our hiring decisions. Go for it.
Our Commitment to Transparency
At Tangelo, we are committed to transparent & equitable practices across our entire organization. This is a critical component of our hiring process and as such, compensation and other benefits for this role will be discussed during your first interview to ensure a fair interviewing experience and effective use of your time. No questions are off-limits as we believe complete transparency leads to an enjoyable hiring experience for all involved.
Compensation Philosophy
Compensation estimates are based on market data about the role and level, while individual compensation offers will be determined by factors such as job-related knowledge, skills, and experience.
What We Offer (Full-time Employees)
Competitive compensation.
Unlimited PTO and 11 public holidays.
Medical, dental, and vision with Kaiser options for selected states.
HSA options if you are enrolled in one of our High Deductible Health Plans.
Employer paid Life and Accidental Death & Dismemberment Insurance.
Access to One Medical, Health Advocate, Talkspace, Teladoc, and Kindbody.
Eight weeks of fully paid parental leave after eight months of employment.
401k plan (no company match at this time).
Company provided MacBook for all employees.
Remote-first work environment for most employees. If you join our Provider Engagement Team, you will work in a hybrid environment.
Beware of Job Scams
It has come to our attention that fraudulent job offers claiming to be from Tangelo are circulating online. Please note:
Tangelo will never ask for payment, financial information, or personal details such as Social Security numbers during the application process.
All official communication from Tangelo will come from the email domain jointangelo.com.
Every legitimate job offer from Tangelo is preceded by an interview process initiated and coordinated by our Talent Acquisition team.
Equal Employment Opportunity Statement
We value a diverse environment. Tangelo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship or immigration status, disability status, genetics, protected veteran, sexual orientation, gender identity or expression, or any characteristic protected by federal, state or local laws.