Medical Office Clerk
Location: Nellis AFB, NV
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Join Decypher and contribute directly to the health and readiness of America's service members, veterans, and their families. As a Medical Office Clerk, you will be a key part of a team dedicated to providing high-quality administrative support in an OB/GYN clinic environment. Decypher partners with leading healthcare organizations, including the Defense Health Agency, to deliver exceptional professional services and support. We are seeking a detail-oriented and customer-focused Medical Office Clerk who can help ensure the smooth operation of the clinic, supporting both healthcare providers and patients every step of the way.
In the Medical Office Clerk role, you will serve as the first point of contact for patients and visitors, delivering outstanding customer service and administrative assistance. You will play a crucial role in managing the flow of communication, scheduling appointments, organizing medical records, and coordinating patient access to healthcare services. Your ability to maintain accurate records and support daily clinic operations is vital to the quality of care patients receive and the efficiency of the clinic’s workflow. This position is ideal for individuals who excel in fast-paced, detail-driven environments and who take pride in providing excellent service to patients and healthcare staff alike.
Decypher values the skills and professionalism of its team members, offering a collaborative work environment where your expertise is appreciated and your work truly makes a difference. As a Medical Office Clerk, you will have opportunities to develop your administrative and communication skills while supporting a mission-driven organization dedicated to quality healthcare delivery. This position requires a high degree of organization, professionalism, and a commitment to supporting our nation's service members and their families. If you are looking for a rewarding career in healthcare administration, we invite you to apply for the Medical Office Clerk position and join a team that values dedication, integrity, and service excellence.
Medical Office Clerk - Summary- Serve as the primary point of contact for patients and visitors in an OB/GYN clinic setting.
- Provide administrative support to healthcare providers by maintaining accurate records, scheduling appointments, and handling communications.
- Support daily clinic operations by ensuring efficient patient flow and high-quality service delivery.
- Contribute to a mission-driven organization focused on the healthcare needs of service members, veterans, and their families.
- Greet patients and visitors at the front desk, providing a welcoming and professional first impression.
- Manage incoming phone calls, direct inquiries to the appropriate departments, and take messages as necessary.
- Arrange and schedule medical appointments, determine patient eligibility for services, and communicate instructions or referrals as needed.
- Obtain, update, and file medical records according to established guidelines, ensuring accuracy and confidentiality.
- Review patient records for completeness, accuracy, and consistency, extracting needed information for healthcare providers.
- Ensure that medical records are available prior to patient appointments and assist in obtaining additional documentation as requested.
- Initiate and locate patient records as needed, utilizing both physical and electronic systems.
- Create and maintain appointment schedules and templates within the patient appointment computer system.
- Conduct end-of-day processes to reconcile and resolve any pending appointments or record issues.
- Perform additional clerical and administrative duties in support of overall clinic operations.
- Competitive hourly compensation structure with potential for additional health and welfare benefits.
- Opportunities for professional development within a respected healthcare organization.
- Inclusive workplace that values diversity and promotes a collaborative team environment.
- High school diploma or equivalent (GED) required.
- Possession of a valid Basic Life Support (BLS) certification.
- Minimum of 6 months experience in an office or administrative setting, preferably in healthcare.
- Proficiency as a typist with a minimum typing speed of 50 words per minute (WPM).
- Demonstrated knowledge of general medical ethics, telephone etiquette, and customer service skills.
- Strong verbal and written communication abilities.
- General office administrative and clerical skills needed to perform receptionist duties and support a high-functioning clinic environment.
- U.S. Citizenship is required for this position.
- Detail-oriented and highly organized, with the ability to manage multiple tasks effectively.
- Exceptional interpersonal and communication skills, both in person and over the phone.
- Demonstrated commitment to providing excellent customer service in a healthcare setting.
- Proactive and adaptable, able to handle changing priorities in a fast-paced clinic environment.
- Comfortable working with both electronic and paper-based recordkeeping systems.
- Professional demeanor and the ability to maintain patient confidentiality at all times.
- The Medical Office Clerk role offers a stable work schedule, primarily consisting of weekday hours with federal holidays observed as non-workdays.
- The position is primarily sedentary but may require some walking, standing, sitting, or bending as part of daily duties.
- Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V).
- Working in this esteemed organization offers you the chance to make a positive difference in the lives of service members, veterans, and their families while growing your career in healthcare administration.
- If you are ready for a meaningful and rewarding administrative position in healthcare, click the job application button to apply for the Medical Office Clerk role today.