Medical Office Clerk
Location: Nellis AFB, NV
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Decypher is seeking a dedicated Medical Office Clerk to support the administrative operations within a family practice residency training environment. As a team member, you will play a vital role in ensuring the smooth day-to-day functioning of the medical office while directly supporting healthcare professionals and delivering a positive experience for patients. This full-time Medical Office Clerk position provides the opportunity to make a meaningful impact on the lives of service members, veterans, and their families by contributing to efficient healthcare delivery and office management.
As a Medical Office Clerk, you will be responsible for front desk operations, assisting patients, maintaining accurate medical records, and supporting coordination between healthcare providers and community organizations. Your attention to detail and strong communication skills will ensure that patients receive timely services and that office procedures are executed efficiently. This position is essential in maintaining the integrity of patient records, supporting appointment scheduling, and acting as a liaison between various stakeholders within the healthcare system.
Working in this role, you will have the unique opportunity to be part of a mission-driven organization that partners with the Defense Health Agency to enhance the readiness and health of America's military community. Decypher values the expertise of its employees and fosters a professional environment where your administrative skills contribute directly to supporting high-quality patient care and operational excellence. If you are passionate about healthcare administration and committed to supporting those who serve, consider applying for this Medical Office Clerk position today.
Medical Office Clerk - Summary- Full-time administrative support role in a family practice residency training environment.
- Serves as a key liaison for patients, healthcare providers, and community organizations.
- Ensures efficient office operations and patient flow.
- Plays a vital role in supporting the healthcare mission of Decypher and the Defense Health Agency.
- Greet patients and visitors at the front desk, ensuring a welcoming and professional atmosphere.
- Answer the primary office phone line, direct calls, and relay messages to the appropriate parties.
- Schedule medical appointments, verify patient eligibility, and provide general instructions or referrals as needed.
- Obtain, update, and file medical records accurately, ensuring all documentation is complete and consistent with guidelines.
- Organize and research patient records, extract necessary information, and review records for completeness and accuracy.
- Ensure medical records are available prior to appointments and initiate or locate patient records as required.
- Obtain documentation requested by healthcare providers, including test results or other relevant information.
- Support additional administrative and clerical functions to maintain efficient office operations.
- Create and manage appointment schedules and templates in the patient appointment system.
- Conduct end-of-day processes to resolve any outstanding or pending appointments in the system.
- Act as a liaison with local hospitals and community healthcare organizations, including Veterans Administration facilities.
- Communicate effectively, both orally and in writing, with patients, base organizations, and community resources to coordinate services and access.
- Competitive hourly wage, up to $19.00 per hour plus Health and Welfare benefits.
- Comprehensive benefits package provided by Decypher.
- Opportunities for professional growth within a mission-driven organization.
- High school diploma or General Educational Development (GED) equivalency required.
- Basic Life Support (BLS) certification required.
- At least 12 months of experience in an office setting, preferably within a medical facility.
- Proficient typist with a minimum of 50 words per minute.
- Medical terminology knowledge preferred.
- U.S. Citizenship is mandatory for this role.
- Detail-oriented with strong organizational and multitasking abilities.
- Excellent interpersonal and communication skills for interacting with patients and healthcare professionals.
- Proficient in managing confidential information and medical records accurately.
- Comfortable with technology and patient appointment systems.
- Ability to thrive in a fast-paced, mission-driven healthcare environment.
- Committed to delivering exceptional customer service and supporting the healthcare needs of service members and their families.
- The work is primarily sedentary, but may require periods of walking, standing, sitting, or bending.
- Onsite, full-time schedule with standard office hours.
- Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V).
- Working in this area offers the chance to support the health and readiness of veterans and their families in a collaborative, supportive environment.
If you are interested in joining a team that values your skills and dedication, apply today for the Medical Office Clerk position by clicking the job application button. Make a difference in the lives of those who serve our country.