Medical Office Clerk
Location: Nellis AFB, NV
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Decypher invites you to become part of a mission-driven team that directly supports the health and well-being of America's service members, veterans, and their families. As a Medical Office Clerk, you will play a pivotal administrative role within a dynamic healthcare environment, ensuring the smooth operation of daily clinic activities and supporting the delivery of quality patient care. Decypher has established itself as a trusted partner with the Defense Health Agency, delivering professional services, technology innovations, and management solutions to federal healthcare systems since 2008. If you are passionate about supporting healthcare professionals and making a tangible difference, this opportunity is for you.
As a Medical Office Clerk, you will manage key administrative and medical record-keeping tasks within a healthcare setting. Your responsibilities include patient scheduling, maintaining current and accurate records, verifying patient eligibility, and coordinating appointment services. You will be instrumental in supporting daily clinic operations through effective communication, thorough records management, and strict compliance with healthcare regulations and quality assurance standards, including adherence to MHS GENESIS procedures. Your work will contribute to a seamless patient experience and ensure the clinic meets all necessary accreditation criteria.
The Medical Office Clerk position requires a strong foundation in basic medical terminology, a detail-oriented mindset, and proficiency in managing healthcare documentation. Your expertise will be invaluable in ensuring that all records are maintained accurately and confidentially, supporting the clinical team and enhancing the patient care process. You will play an active role in facilitating consults and referrals, managing appointment logistics, and upholding the highest standards of customer service for patients and providers alike.
Located within a facility that operates around the clock, the Medical Office Clerk role is essential in supporting a fast-paced emergency medicine environment. You will have the opportunity to collaborate with dedicated healthcare professionals, utilize advanced office technology, and contribute to the efficient operation of the medical facility. The position offers a unique chance to develop your administrative skills within the healthcare sector while supporting an important mission that benefits the community and the nation’s service members.
Decypher values its team members by offering competitive compensation and a comprehensive benefits package. As an organization committed to diversity and inclusion, Decypher is proud to provide equal employment opportunities to all qualified applicants and employees. If you are ready to take the next step in your healthcare administration career, we encourage you to apply today by clicking the job application button and joining a team that makes a real impact every day.
Medical Office Clerk - Summary- Administrative role supporting emergency medicine and general healthcare operations.
- Responsible for patient scheduling, records management, and appointment coordination.
- Operates within a 24/7 healthcare facility, supporting both staff and patients.
- Contributes to the readiness and well-being of service members, veterans, and their families.
- Answer main office phone lines and direct calls to the appropriate departments.
- Take and relay messages as required to ensure effective communication within the clinic.
- Determine patient eligibility for services and provide general information as needed.
- Validate and update patient demographic information using MHS GENESIS.
- Maintain accurate and up-to-date patient schedules, logs, and appointment records.
- Utilize government computer systems and protocols to manage appointment slots, cancellations, and rescheduling options.
- Contact patients to schedule, reschedule, or cancel appointments when necessary.
- Promote specialty consults and referrals within the medical treatment facility.
- Update, retrieve, and file medical records in accordance with established guidelines.
- Organize and research patient records for completeness, accuracy, and consistency.
- Initiate and maintain patient medical records, ensuring compliance with directives and privacy standards.
- Conduct daily retrieval and delivery of patient records to ensure timely arrival for appointments.
- Prepare statistical reports on record management and participate in quality assurance reviews.
- Retire medical records following regulatory procedures and guidelines.
- Competitive compensation package.
- Comprehensive health and wellness benefits.
- Opportunities for career growth and professional development.
- Work in a mission-driven, inclusive environment.
- High School diploma or GED required.
- Basic medical terminology knowledge.
- Basic Life Support (BLS) certification required.
- Minimum of two years relevant administrative experience, or RHIT/RHIA certification.
- Typing proficiency: minimum 50 words per minute.
- Strong command of English grammar, spelling, punctuation, and format for professional correspondence and reports.
- Proficiency with standard office equipment and office automation systems.
- Experience with medical record maintenance and management.
- Understanding of general medical ethics and telephone etiquette.
- Excellent communication and customer service skills.
- Familiarity with Joint Commission (JCAHO) standards.
- U.S. Citizenship required.
- Detail-oriented and highly organized.
- Comfortable working in a fast-paced, 24/7 healthcare environment.
- Strong interpersonal and customer service abilities.
- Adaptable to varying shifts and able to manage multiple tasks efficiently.
- Committed to supporting veterans, service members, and their families.
- Possesses a strong sense of confidentiality and professionalism.
- Physical requirements include prolonged walking, standing, sitting, and bending; must be able to lift and carry 25-50 pounds, and use stepladders to access high shelving for medical records.
- Work schedule may include weekends, holidays, and various shift lengths.
- Equal opportunity and affirmative action employer; committed to a diverse and inclusive workforce (M/F/D/V).
- Apply now to advance your career in healthcare administration and support a vital mission!