Medical Front Desk Receptionist
Location: Monroe, GA
Job Type: Direct Hire
Company: Athens Geriatrics and Internal Medicine
Salary: $12
Category: Non-Provider
Job Description Apply Now
The Medical Front Desk Receptionist plays a vital role in ensuring the smooth and efficient operation of the front office at a busy healthcare practice. This position serves as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to both patients and the medical team. The Medical Front Desk Receptionist is responsible for managing phone calls, verifying insurance information, scheduling patient appointments, collecting payments, and maintaining accurate records. This full-time role is based in Monroe, GA, and requires in-person presence to effectively support daily front office operations within a clinical environment.
Medical Front Desk Receptionist - SummaryAs a Medical Front Desk Receptionist, you will be entrusted with various administrative functions that directly impact the patient experience and practice workflow. Your responsibilities will include greeting patients, answering phones, handling appointment scheduling, processing insurance verifications, and collecting co-pays and balances. You will work closely with healthcare providers, nursing staff, and other administrative personnel to ensure each patient receives high-quality, timely service. This role is essential in upholding a welcoming and organized environment for both patients and staff within the geriatrics and internal medicine setting.
Duties & Responsibilities- Answer incoming phone calls promptly and professionally, directing calls to appropriate staff as needed.
- Greet patients and visitors upon arrival, providing a warm and courteous reception experience.
- Collect co-pays, outstanding balances, and process payment transactions securely and accurately.
- Verify insurance coverage and eligibility for new and returning patients, ensuring accurate documentation.
- Schedule appointments for office visits, procedures, and follow-up care according to physician availability and patient needs.
- Maintain patient records and update demographic and insurance information in the practice management system.
- Assist with general office tasks, such as filing, faxing, scanning, and data entry.
- Ensure the reception and waiting areas are clean, organized, and welcoming at all times.
- Coordinate with clinical staff to communicate patient arrivals, schedule changes, and urgent needs.
- Comply with all practice policies, HIPAA regulations, and maintain strict patient confidentiality.
- Competitive salary commensurate with experience and industry standards.
- Comprehensive benefits package including health, dental, and vision insurance.
- Paid time off for holidays, vacation, and personal days.
- Regular daytime schedule with no weekend requirements, promoting work-life balance.
- High school diploma or equivalent required; post-secondary education in healthcare administration or related field preferred.
- Previous experience in a medical office or healthcare environment strongly preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Proficiency in using computers, office software, and electronic patient management systems.
- Strong attention to detail and organizational skills.
- Ability to handle confidential information with integrity and professionalism.
- Capable of multitasking in a fast-paced, team-oriented setting.
- Friendly and approachable demeanor, with a passion for helping others.
- Comfortable working in a clinical office setting and interacting with patients of diverse backgrounds.
- Dependable, punctual, and committed to providing outstanding customer service.
- Adaptable to new processes and able to learn practice-specific protocols quickly.
- Proactive in identifying ways to improve patient experience and office efficiency.
- This Medical Front Desk Receptionist position is based in Monroe, GA, offering the opportunity to work in a community-oriented environment with a dedicated healthcare team.
- Full-time, in-person role with regular Monday to Friday daytime hours.
- Candidates must be able to reliably commute to the Monroe, GA location.
- Application is open to all qualified applicants, and the employer is committed to providing equal employment opportunities (EEO) without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable law.
If you are looking to advance your career in healthcare administration and enjoy working in a collaborative environment, we encourage you to apply for the Medical Front Desk Receptionist position by clicking the job application button today. Join a team dedicated to delivering excellent patient care and administrative support in Monroe, GA.