Medical Administrative Specialist
Location: Nellis AFB, NV
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Decypher is seeking a dedicated Medical Administrative Specialist to join our team and play a vital role in supporting the health and operational readiness of America's service members, veterans, and their families. As a trusted partner of the Defense Health Agency, Decypher is committed to delivering exceptional professional services, technology, and management solutions in the healthcare sector. Our team members are valued for their expertise and dedication, making a meaningful impact every day. If you are passionate about healthcare administration and thrive in a dynamic, mission-driven environment, we invite you to apply for this fulfilling opportunity in Nevada.
As a Medical Administrative Specialist, you will provide comprehensive administrative and patient access support within a military healthcare environment. Your primary responsibilities will focus on coordinating patient management and referral processes, managing base access procedures, and ensuring strict compliance with DHA, HIPAA, TRICARE, and Joint Commission standards. You will serve as a key liaison, facilitating effective communication between medical staff, security personnel, and leadership to maintain seamless operations and high-quality customer service. The role offers the opportunity to directly contribute to the quality of care provided to service members and their families while ensuring secure and efficient access to healthcare services across the care continuum.
Working in Nevada provides a unique environment with a strong sense of community and support for military and veteran services. This position is an excellent fit for professionals who are detail-oriented, organized, and passionate about making a difference in the lives of others through healthcare administration.
Medical Administrative Specialist - Summary- Provide administrative and patient access support in a military healthcare setting.
- Coordinate patient management, referrals, and base access procedures.
- Maintain compliance with DHA, HIPAA, TRICARE, and Joint Commission standards.
- Support communication between medical staff, security forces, and leadership.
- Ensure operational efficiency and high-quality customer service for all patients and visitors.
- Coordinate patient referral processes and manage patient/visitor base access procedures.
- Maintain and update entry access lists for patients and visitors in collaboration with security forces.
- Manage agent card packages for base access for qualified individuals.
- Elevate denied passes to appropriate Security Forces and leadership for review and resolution.
- Monitor access processes for compliance with the Installation Defense Plan and hospital policies.
- Guide employees and staff on customer service related to base access and patient support.
- Utilize purchased software systems, including MHS Genesis, Tiger Connect, MS Teams, and Microsoft Office, to support administrative tasks.
- Stay current with evolving policies from the Department of Healthcare Administration, Installation Defense Plan, and local medical group directives.
- Communicate significant issues or potential breaches in security to the relevant command and security forces in a timely manner.
- Set priorities effectively to ensure smooth operation and optimal patient experience.
- Maintain effective oral and written communication with staff and leadership to support hospital accreditation and quality improvement efforts.
- Validate and implement facility policy and procedures in alignment with accreditation and regulatory standards.
- Provide timely notification and direction to staff regarding policy updates and base access requirements.
- Expedite resolution for base access denials within specified timeframes by working directly with the chain of command.
- Competitive hourly compensation.
- Eligibility for Health & Welfare benefits.
- Comprehensive benefits package as part of Decypher's commitment to its employees.
- Opportunities for career development within a respected healthcare services provider.
- Associate's degree or equivalent required; bachelor's degree in healthcare administration, business, information management, or a related field preferred.
- At least two years of experience in medical administration services.
- U.S. citizenship is required.
- Strong working knowledge of patient management and referral processes in a hospital or clinical setting.
- Expertise in military and civilian healthcare systems, TRICARE, Medicare, Medicaid, and VA processes.
- Familiarity with DoW, Air Force, Army, Navy, and Joint Commission standards, as well as HIPAA privacy and confidentiality regulations.
- Proficiency in Microsoft Office programs, Outlook, and general internet use.
- Excellent oral and written communication skills and ability to coordinate with high-level officials.
- Ability to manage patient and visitor pass processes, including renewals and escalations.
- Demonstrated ability to provide high-quality service to patients and support staff in compliance with relevant policies and standards.
- Detail-oriented, organized, and able to set clear priorities in a fast-paced environment.
- Strong communicator with the ability to collaborate across disciplines and with leadership.
- Committed to upholding standards for privacy, security, and customer service.
- Adaptable, with a willingness to stay current on changing policies and procedures.
- Passionate about supporting military personnel, veterans, and their families through administrative excellence.
- The role primarily involves sedentary work, but some physical activity may be required, such as walking, standing, or bending.
- Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V).
- Applicants are encouraged to apply by clicking the job application button to join a team dedicated to excellence in healthcare administration and support.