Medical Administrative Assistant
Location: RAF Lakenheath, Brandon
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Are you ready to play a vital role in supporting the health and readiness of service members, veterans, and their families? Join Decypher as a Medical Administrative Assistant and become a pivotal part of the healthcare system that delivers quality care to those who have served and their loved ones. Decypher has built a strong reputation since 2008 for partnering with the Defense Health Agency and other organizations to provide professional services, technology, and management solutions that directly impact patients’ lives.
As a Medical Administrative Assistant, you will be responsible for efficient patient engagement and comprehensive administrative support within a Medical Treatment Facility. Your primary duties will focus on managing inbound and outbound communications, scheduling appointments, coordinating referrals, and supporting both primary and specialty care operations. Utilizing advanced systems such as Automated Call Distribution (ACD) and TRICARE Online (TOL), you will facilitate timely patient access, maintain accurate records, verify eligibility, and ensure seamless coordination among patients, providers, and clinic support staff. Your work will support the mission of Decypher to provide and sustain high-quality care for veterans, service members, and their families nationwide.
Decypher values the expertise and dedication that healthcare industry professionals bring to the role of Medical Administrative Assistant. This position requires a strong commitment to excellence in customer service, attention to detail, and a thorough understanding of healthcare administrative processes. You will interact regularly with patients and clinical staff, ensuring that all communications and transactions are handled with professionalism and confidentiality, in accordance with HIPAA and other regulatory guidelines.
In this position, you will engage with patients through both telephone and electronic communications, triaging inquiries, scheduling and coordinating appointments, and managing referrals. The Medical Administrative Assistant is also responsible for delivering messages to medical providers, assisting walk-in customers, and managing various business lanes such as appointing management and consult management. Utilizing technology to its fullest, you will use tools like TRICARE Online Secure Messaging to ensure patients’ needs are met efficiently and accurately.
The ideal candidate for the Medical Administrative Assistant role will have at least six months of experience in a medical office setting, particularly with scheduling or referral management. Strong typing skills, proficiency in standard office equipment, and a solid foundation in customer service are essential. Your ability to read, write, and communicate in English fluently, along with a professional demeanor and strong organizational skills, will help you succeed in this role. Familiarity with medical terminology, records management, ICD-10 coding, and government healthcare regulations are beneficial for this position.
Working at Decypher as a Medical Administrative Assistant offers a structured environment with a standard Monday to Friday schedule, providing work-life balance and opportunities for professional growth. Our commitment to diversity and inclusion is reflected in our workforce policies and practices, ensuring equal opportunity for all applicants and employees. Join us in making a difference in the lives of those who have served our country and their families. Click the job application button to submit your application and become part of a dedicated team making a real impact every day.
Medical Administrative Assistant - Summary- Provide administrative and clerical support to healthcare operations in a Medical Treatment Facility
- Manage patient communications and appointment scheduling using ACD and TRICARE Online
- Support primary and specialty care operations and coordinate referrals
- Ensure compliance with HIPAA, DoD, and other regulatory guidelines
- Promote Decypher’s mission to deliver quality care to veterans, service members, and their families
- Engage with patients via inbound/outbound calls and electronic systems, triaging requests and inquiries
- Schedule, cancel, and reschedule appointments using electronic health systems
- Coordinate and track referrals for primary and specialty care
- Deliver telephone messages (t-cons) to providers and clinic support staff
- Assist walk-in customers with referral management and eligibility verification
- Utilize ACD and TRICARE Online Patient Portal Secure Messaging for patient engagement
- Maintain accurate records and manage records retention
- Attend required training sessions and ensure compliance with facility policies
- Perform additional administrative and clerical support duties as needed
- Answer and direct main office phone lines effectively
- Competitive compensation package (details provided during the hiring process)
- Standard work schedule, Monday through Friday
- Opportunities for professional growth and development
- Supportive, inclusive work environment
- Work-life balance with regular hours
- High school diploma or GED required; completion of an administrative assistant program preferred
- Basic Life Support (BLS) certification required
- Minimum six months of experience in a medical office, scheduling or referral management
- Minimum typing speed of 50 words per minute
- Strong general office administrative and clerical skills
- Excellent verbal and written communication abilities in English
- Proficiency with Microsoft Office applications and standard office equipment
- Knowledge of HIPAA regulations, medical terminology, and records management
- Familiarity with TRICARE, ICD-10 coding, and government healthcare guidelines is desirable
- U.S. Citizenship is required
- Detail-oriented and highly organized
- Demonstrates professionalism and strong customer service skills
- Adaptable to fast-paced and dynamic healthcare environments
- Comfortable with technology and electronic health systems
- Committed to supporting a mission-driven organization
- Physical requirements include the ability to sit for extended periods, use computers, and perform repetitive tasks
- Occasional standing, walking, and lifting of light items (up to 20 lbs)
- Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)
- Applicants are encouraged to apply by clicking the job application button