Medical Administrative Assistant
Location: RAF Lakenheath, Brandon,
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Decypher is seeking a dedicated Medical Administrative Assistant to play a vital role in supporting the health and readiness of service members, veterans, and their families. As a valued member of our administrative team, you will provide high-quality patient engagement and administrative support within a Medical Treatment Facility, ensuring seamless communication and efficient appointment management. This full-time opportunity is ideal for professionals who excel at multitasking, thrive in a fast-paced environment, and are committed to delivering excellent customer service in the healthcare sector.
At Decypher, you will utilize industry-leading technologies such as Automated Call Distribution (ACD) systems and TRICARE Online to manage inbound and outbound communications, schedule appointments, coordinate referrals, and support both primary and specialty care operations. You will be responsible for maintaining accurate medical records, verifying patient eligibility, and facilitating coordination between patients, providers, and clinic support staff. Your expertise will directly contribute to the overall mission of providing quality care to those who serve our nation.
Working as a Medical Administrative Assistant, your ability to handle confidential information, manage multiple tasks efficiently, and communicate effectively will be paramount. This role requires a strong understanding of medical office operations, exceptional organizational skills, and a commitment to upholding privacy and compliance standards such as HIPAA, the DoD Health Information Privacy Regulation, and other relevant federal guidelines. You will also support the administrative needs of the medical team, ensuring that all operational and clerical duties are completed with the highest level of professionalism and attention to detail.
Decypher partners with the Defense Health Agency to deliver professional services, technology, and management solutions with the ultimate goal of supporting quality care for veterans, service members, and their families. Our collaborative work environment provides opportunities for growth and learning, and we are committed to fostering diversity and inclusion throughout our workforce.
If you are looking to make a meaningful impact, contribute to a mission-driven organization, and further your career in medical administration, we encourage you to apply for the Medical Administrative Assistant position at Decypher. Click the job application button to take the next step in your career and become part of a team dedicated to excellence in healthcare administration.
Medical Administrative Assistant - Summary- Provide essential administrative and clerical support within a Medical Treatment Facility
- Facilitate patient engagement through effective communication and appointment management
- Utilize ACD systems, TRICARE Online, and secure messaging platforms for efficient operations
- Support the mission of quality care for service members, veterans, and their families
- Manage and triage inbound and outbound phone calls and electronic communications
- Schedule, cancel, and reschedule appointments using established systems
- Coordinate and track patient referrals, including walk-in assistance
- Verify patient eligibility and maintain accurate records management
- Generate, receive, and deliver telephone messages to medical providers and clinic staff
- Utilize and maintain knowledge of medical terminology, forms, and records management practices
- Ensure compliance with HIPAA and DoD privacy regulations
- Attend required training sessions and remain up-to-date on relevant policies and procedures
- Perform additional administrative and clerical duties to support overall medical operations
- Direct incoming calls to the appropriate departments or resolve inquiries independently
- Competitive compensation package commensurate with experience and qualifications
- Comprehensive benefits including health, dental, and vision insurance
- Opportunities for professional development and advancement
- Supportive and inclusive work environment
- Commitment to work-life balance with regular weekday hours
- High school diploma or equivalent required; completion of an administrative assistant program preferred
- Basic Life Support (BLS) certification required
- Minimum of six (6) months experience in a medical office setting with scheduling or referral management
- Customer service experience and training strongly preferred
- Typing proficiency of at least 50 words per minute
- General office and clerical skills, including use of standard office equipment
- Understanding of medical ethics, telephone etiquette, and professional communication
- Proficiency with Microsoft Office applications (Word, Access, Excel)
- Familiarity with TRICARE benefits, medical terminology, and records management a plus
- Knowledge of HIPAA, DoD privacy regulations, and relevant healthcare guidelines
- U.S. Citizenship is required
- Ability to read, write, and speak English fluently and communicate effectively by phone
- Detail-oriented and highly organized professional with strong multitasking abilities
- Excellent communication and customer service skills
- Comfort using technology and managing confidential information in a healthcare setting
- Demonstrated ability to handle sensitive situations with professionalism
- Committed to upholding privacy and regulatory compliance standards
- Adaptable and eager to learn new systems and processes
- Work schedule is typically Monday through Friday, 8:00am to 5:30pm
- Physical requirements include sitting for extended periods, using a computer for data entry, and occasional light lifting
- Opportunities for ongoing training and skills development
- Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V)
If you are ready to join a mission-driven healthcare team and make a difference, please click the job application button to apply for the Medical Administrative Assistant position at Decypher today.