Medical Administrative Assistant
Location: RAF Lakenheath, Brandon,
Job Type: Federal
Company: Decypher
Category: Medical Services
Job Description Apply Now
Join Decypher and contribute to the health and readiness of America's service members, veterans, and their families as a Medical Administrative Assistant. As part of Decypher's partnership with the Defense Health Agency, you will play a crucial role in supporting the delivery of healthcare services through skilled administrative support and appointment line management. Decypher has a longstanding commitment to providing professional services, technology, and management solutions to support quality care for veterans, servicemembers, and their families nationwide. As a Medical Administrative Assistant, you will be at the forefront of customer engagement, ensuring a seamless experience for patients and supporting the efficient operations of medical offices.
The Medical Administrative Assistant role is integral to the success of Decypher’s mission. You will be responsible for managing patient interactions, handling appointment scheduling, and assisting with referral management. Your skills in communication, organization, and customer service will directly impact the experience of those seeking medical care and promote the best image of the healthcare system. If you are dedicated to delivering excellent administrative support and thrive in a dynamic, mission-driven environment, we encourage you to apply for this full-time opportunity.
Medical Administrative Assistant - Summary- Support medical office operations by managing appointment lines and patient communications.
- Serve as the first point of contact for patients, providers, and clinic staff.
- Ensure accurate appointment scheduling, referral processing, and records management.
- Contribute to the overall mission of providing quality healthcare to service members and their families.
- Engage with patients and manage both inbound and outbound phone calls and electronic communications efficiently and professionally.
- Generate, receive, and electronically deliver telephone messages to medical providers and clinic support staff.
- Assist walk-in customers with referral management and provide information as required.
- Perform business processes related to primary and specialty care, including:
- Appointing management: identifying, scheduling, cancelling, and rescheduling appointments.
- Consult management and tracking of referrals.
- Utilize the Automated Call Distribution (ACD) system and TRICARE Online Patient Portal for secure messaging.
- Manage the cancellation line feature and verify beneficiary eligibility.
- Assist with Right of First Refusal (ROFR) determinations and facilitate network report capture upon provider request.
- Maintain records management and ensure accuracy in all documentation.
- Attend required training activities in accordance with facility policies.
- Perform additional administrative and clerical duties as needed to support the medical team.
- Answer main office phone lines, directing calls to the appropriate sections or addressing inquiries independently.
- Competitive salary commensurate with experience and qualifications.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunities for professional development and career growth within Decypher.
- Supportive work environment dedicated to diversity, inclusion, and equal opportunity.
- High school diploma or General Educational Development (GED) equivalency required; completion of an administrative assistant program preferred.
- Basic Life Support (BLS) certification required.
- Minimum of six (6) months experience in a medical office setting, including scheduling or referral management.
- Customer service training and experience necessary.
- Typing proficiency with a minimum of 50 words per minute.
- Proficient in general office administrative and clerical skills, including use of standard office equipment and computer applications such as Microsoft Word, Access, and Excel.
- Strong communication and organizational skills with a focus on accuracy and professionalism.
- Excellent understanding of medical ethics, telephone etiquette, and HIPAA guidelines.
- Knowledge of TRICARE benefits, quality control, risk management, medical terminology, and records management preferred.
- Understanding of relevant government appointing information systems, including MHS Guide to Access Success, AFMS RMC Guide, and DHA/DoD regulations.
- Must be able to read, write, and speak English proficiently and communicate effectively with patients and staff.
- U.S. Citizenship required.
- Detail-oriented and organized, with the ability to manage multiple tasks and deadlines.
- Demonstrates a professional demeanor and excellent customer service skills.
- Comfortable working independently and as part of a team.
- Adaptable to changing priorities in a fast-paced medical environment.
- Committed to upholding privacy, confidentiality, and ethical standards in all interactions.
- Possesses a strong work ethic and a genuine interest in supporting the well-being of military service members, veterans, and their families.
- Work schedule is Monday through Friday, with standard business hours.
- Physical requirements include the ability to sit for extended periods, perform data entry using a computer, and handle light lifting.
- Opportunities for continued training and development provided in line with facility policies.
- Decypher is an equal opportunity and affirmative action employer committed to a diverse and inclusive workforce (M/F/D/V).
- The position offers the chance to make a meaningful impact and work as part of a dedicated healthcare team.
If you are motivated to provide exceptional administrative support in a mission-driven healthcare setting, take the next step in your career with Decypher. Click the job application button to apply for the Medical Administrative Assistant position today and help support those who serve our nation.