Mainframe Support Engineer
Location: Malvern, PA
Job Type: Contract
Company: IDR
Category: Development and Architecture
Job Description Apply Now
Mainframe Support Engineer roles are essential in maintaining the stability, reliability, and efficiency of enterprise mainframe systems, especially within organizations that offer financial services and enterprise software solutions. As a Mainframe Support Engineer, you will be responsible for ensuring the continuous operation of mission-critical applications, minimizing disruptions to business services, and supporting a high-volume production environment.
In this full-time position, you will provide Level 2 support for mainframe-based applications, using your expertise in COBOL, JCL, CICS, and DB2 to address and resolve production incidents promptly. Your role will require quick and accurate troubleshooting skills to analyze, identify, and remediate technical issues, ensuring minimal impact on business operations. You will participate actively in incident triage and root cause analysis, collaborating with cross-functional teams to prevent recurring problems and continuously improve system stability.
Mainframe Support Engineers play a vital role in designing, developing, testing, and maintaining mainframe applications. You will work closely with application development, infrastructure, and operational teams to implement enhancements, deploy bug fixes, and uphold performance standards. Your ability to work effectively in high-pressure, high-availability environments will be crucial to your success in this dynamic field.
This opportunity offers a competitive compensation package and a comprehensive benefits suite, including medical, dental, vision, and life insurance. The company is recognized for its long-standing industry experience, employee-focused programs such as an Employee Stock Ownership Program, and its commitment to professional growth and engagement. Working in Malvern, PA offers a supportive community and a thriving technology sector, providing an excellent environment for both career and personal development.
If you are a detail-oriented professional with a passion for mainframe technologies and a drive to deliver outstanding support, this Mainframe Support Engineer role is an exceptional opportunity to advance your career within a leading organization. Click the application button to take the next step in your career journey and become part of a dedicated, award-winning team.
Mainframe Support Engineer - Summary- Provide Level 2 support for mainframe applications in a high-volume production environment
- Ensure system stability and performance within a financial services and enterprise software organization
- Collaborate with cross-functional teams on application enhancements and troubleshooting
- Participate in root cause analysis to prevent recurring issues
- Opportunity to work with an industry leader in technology and financial services
- Deliver timely Level 2 support for mainframe-based applications, ensuring minimal disruption to business operations
- Troubleshoot and resolve production incidents through detailed analysis and technical expertise
- Participate in incident triage, root cause analysis, and implement solutions to prevent future issues
- Design, develop, test, and maintain mainframe applications using COBOL, JCL, CICS, and DB2
- Collaborate with application development, infrastructure, and support teams on enhancements and bug fixes
- Maintain high standards of system availability and performance
- Document support processes and contribute to knowledge sharing within the team
- Competitive compensation package
- Comprehensive benefits including medical, dental, vision, and life insurance
- Employee Stock Ownership Program
- Dedicated Engagement Manager focused on your professional success
- Recognition as a ClearlyRated Best of Staffing® Client and Talent Award winner for 12 consecutive years
- Minimum 5 years of experience working with mainframe technologies
- Expertise in COBOL, JCL, CICS, and DB2
- Proven experience in a production support environment
- Strong incident management and troubleshooting skills
- Experience in root cause analysis and proactive problem resolution
- Ability to perform under pressure in high-availability settings
- Technically proficient in mainframe environments with hands-on experience in COBOL, JCL, CICS, and DB2
- Analytical problem-solver with experience in incident and root cause analysis
- Effective collaborator, able to work across teams to implement solutions and improvements
- Detail-oriented, reliable, and committed to delivering high-quality support
- Adaptable to a fast-paced, high-volume environment within the financial services sector
- Opportunity to contribute to a leading organization with a strong reputation in technology and financial services
- Supportive work culture with a focus on professional growth and development
- Located in Malvern, PA, a community known for its vibrant technology sector and quality of life
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
- IDR is subject to governmental recordkeeping and reporting requirements for civil rights laws and regulations. Submission of voluntary self-identification information is confidential and will not affect employment consideration.
Ready to take the next step in your career as a Mainframe Support Engineer? Click the application button to apply today and join a dynamic, award-winning team dedicated to operational excellence and professional development.