Licensed Insurance Customer Service Representative (P&C, Life & Health)
Location: OLNEY, MD
Job Type: fulltime
Company: Carlos Covarrubias - State Farm Agency
Salary: $36000.0 - $40000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life & Health) – Full-Time – Olney, MD
Position Overview
We are currently seeking a dedicated and professional Licensed Insurance Customer Service Representative (P&C, Life & Health) to join a successful State Farm Agent’s office in Olney, MD. As a key member of the agent’s team, you will utilize your active Property and Casualty (P&C) and Life & Health insurance licenses to provide exceptional service and support to clients. This is an in-office, full-time position designed for individuals passionate about building lasting customer relationships, delivering value-based solutions, and contributing to the growth of the agency.
This opportunity is ideal for a motivated, energetic professional who thrives in a team environment and is committed to delivering remarkable customer experiences. Working in Olney, MD offers a welcoming community and a supportive professional environment, making it a great place to advance your insurance career.
Licensed Insurance Customer Service Representative (P&C, Life & Health) - Summary- Join a dynamic agency specializing in Property & Casualty and Life & Health insurance products.
- Engage with clients to address their insurance needs, provide policy support, and build relationships.
- Support the agency’s growth and client satisfaction goals by delivering consistent, high-quality service.
- Establish and maintain strong customer relationships, serving as a knowledgeable resource for policyholders.
- Respond promptly and accurately to client inquiries regarding insurance availability, eligibility, coverage options, policy changes, claims, transfers, and billing.
- Conduct needs-based reviews to educate customers about available insurance solutions, ensuring clients are well-informed about their choices.
- Deliver exceptional customer service through positive, empathetic interactions and timely follow-ups.
- Demonstrate a strong work ethic, commitment to daily success, and a proactive approach to problem-solving.
- Collaborate with the agent and team members to achieve agency goals.
- Provide thorough and timely activity reports to the agent, ensuring all client interactions are documented and tracked.
- Stay up to date with product changes, licensing requirements, and industry developments through ongoing training and continuing education.
- Competitive hourly pay based on experience.
- Paid time off, including vacation and personal/sick days.
- 401(k) retirement plan for long-term financial security.
- Valuable experience in a reputable insurance agency environment.
- Opportunities for growth and advancement within the agency.
- Active Property & Casualty insurance license (required).
- Active Life and Health insurance license (required).
- Excellent interpersonal and communication skills, including written, verbal, and listening abilities.
- Strong organizational skills and attention to detail.
- People-oriented approach with a passion for delivering outstanding customer service.
- Self-motivation and the ability to work independently and within a team.
- Ability to multi-task and manage time effectively in a fast-paced environment.
- Proactive in solving problems and dedicated to achieving accurate, timely results.
- Familiarity with computer functions and willingness to learn new systems and processes.
- Bilingual skills are a plus and will be considered favorably.
- Commitment to ongoing learning, including staying current on product offerings, technical developments, and licensure requirements.
- Holds both active Property & Casualty and Life & Health insurance licenses.
- Demonstrates a customer-centric mindset with a focus on building long-term relationships.
- Thrives in a team setting and is eager to contribute to a successful agency culture.
- Exhibits integrity, professionalism, and a collaborative spirit.
- Seeks opportunities for personal and professional growth within the insurance industry.
- This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.
- Employees of State Farm agents must complete any applicable licensing and training requirements.
- State Farm agents are independent contractors who hire their own employees; employees are not employees of State Farm.
- The agency is committed to fostering a diverse and inclusive workplace environment, providing equal employment opportunities to all qualified applicants.
If you are driven to excel and ready to take the next step in your insurance career as a Licensed Insurance Customer Service Representative (P&C, Life & Health) in Olney, MD, we encourage you to apply today by clicking the job application button. Join a trusted agency team and make a meaningful impact on the lives of clients while advancing your own professional journey.