Licensed Insurance Customer Service Representative (P&C, Life and Health)
Location: CHICAGO, IL
Job Type: fulltime
Company: Mike Callahan - State Farm Agency
Salary: $50000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life and Health) – Full-Time, Chicago, IL
Are you a dedicated insurance professional looking to grow your career in a dynamic office environment? We are seeking a Licensed Insurance Customer Service Representative (P&C, Life and Health) to join our team. This full-time opportunity is perfect for individuals who hold active Property & Casualty as well as Life & Health insurance licenses and have a passion for delivering remarkable customer experiences. As a key member of our agency, you will interact with clients, provide customized solutions, and contribute to the overall success of our business. If you are motivated, detail-oriented, and thrive in a team setting, we encourage you to apply and advance your career in the insurance industry by clicking the application button below.
Our agency, located in the vibrant city of Chicago, IL, offers a collaborative work environment where your skills and expertise will be valued and developed. Chicago is a bustling hub for career growth in the insurance sector, providing excellent opportunities for professional advancement and networking.
Licensed Insurance Customer Service Representative (P&C, Life and Health) - Summary- Act as the main point of contact for clients seeking insurance information, service, and support.
- Work in-office to assist clients with their Property & Casualty and Life & Health insurance needs.
- Utilize your active insurance licenses to provide compliant, knowledgeable service and guidance.
- Contribute to the growth and retention of the agency through exceptional customer service and relationship building.
- Establish and nurture relationships with customers, providing proactive follow-up as needed.
- Identify and pursue new service opportunities with both existing and prospective clients.
- Deliver prompt, accurate, and friendly service, addressing inquiries about insurance coverage, policy changes, claims, billing, eligibility, and more.
- Educate clients about insurance options using a customer-focused, needs-based review process.
- Develop insurance quotes, conduct sales presentations, and secure new policies.
- Foster ongoing networking relationships to support business growth.
- Maintain a high work ethic and commitment to daily success and customer satisfaction.
- Generate thorough and timely activity reports for the agency.
- Stay current on product changes, licensing requirements, and continuing education within the insurance industry.
- Competitive salary structure with commission opportunities based on performance.
- PTO including vacation and personal/sick days for work-life balance.
- Health insurance stipend to support your wellbeing.
- 401(k) employer match to help you plan for the future.
- Valuable experience in a reputable insurance agency environment.
- Potential for growth and advancement within the agency based on merit and performance.
- Active Property & Casualty insurance license (required).
- Active Life & Health insurance license (required).
- Minimum of two years prior experience in the insurance industry.
- Strong interpersonal and communication skills—written, verbal, and listening.
- Excellent organizational skills and attention to detail.
- Self-motivated, proactive, and committed to problem-solving.
- Ability to learn new computer functions and adapt to technology.
- Team-oriented with the ability to multitask and excel in a collaborative environment.
- Bilingual in Russian or Polish is preferred but not required.
- Licensed in both Property & Casualty and Life & Health insurance, with at least two years of relevant experience.
- Demonstrates a people-oriented approach and dedication to superior customer service.
- Thrives in a fast-paced, client-focused office setting.
- Keen attention to detail and pride in completing work accurately and efficiently.
- Proactive in resolving issues and supporting clients with their insurance needs.
- Open to continued professional growth and staying current in the insurance field.
- This role is based in our Chicago, IL office and requires onsite presence.
- Employment is with an independent State Farm agent, not State Farm Insurance Companies.
- As an agency employee, you are expected to complete all required licensing and training programs.
- State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
- We are committed to an inclusive and diverse workforce. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
If you’re ready to take the next step in your insurance career and join a supportive, growth-oriented team, apply today by clicking the job application button. We look forward to reviewing your application and discussing how you can contribute to our agency’s ongoing success!