Licensed Insurance Customer Service Representative (P&C, Life & Health)
Location: SPANAWAY, WA
Job Type: fulltime
Company: Tom Hollandsworth - State Farm Agency
Salary: $40000.0 - $65000.0 per year
Category: Insurance
Job Description Apply Now
Licensed Insurance Customer Service Representative (P&C, Life & Health) - Spanaway, WA - Full-time
Are you a licensed insurance professional looking to build your expertise and advance your career in the insurance industry? We invite you to join a dynamic independent insurance agency as a Licensed Insurance Customer Service Representative (P&C, Life & Health), where you will play a critical role in providing exceptional service and support to our valued clients. This full-time, in-office position in Spanaway, WA, is ideal for motivated individuals eager to deliver remarkable customer experiences while growing within a respected insurance agency environment.
As a Licensed Insurance Customer Service Representative (P&C, Life & Health), you will leverage your active Property & Casualty and Life & Health insurance licenses to educate, advise, and assist customers with their insurance needs. You will be empowered to establish strong client relationships, respond promptly to inquiries, and ensure clients have the right coverage for their unique situations. This customer-facing role combines service excellence with opportunities for professional growth and advancement within the agency.
By joining our team, you will be supported by an experienced agent and a collaborative work culture that values integrity, accountability, and continuous learning. Your strong work ethic and customer-focused mindset will be essential as you execute your daily responsibilities and contribute to the agency’s ongoing success. Working in Spanaway, WA, offers a unique opportunity to serve a diverse and vibrant community while enjoying a welcoming and supportive professional environment.
Licensed Insurance Customer Service Representative (P&C, Life & Health) - Summary- Full-time, in-office role based in Spanaway, WA
- Active Property & Casualty and Life & Health licenses required
- Focus on customer service, policy education, and relationship building
- Growth potential and opportunities for advancement within the agency
- Establish and nurture positive customer relationships through ongoing communication and follow-up
- Deliver prompt, accurate, and friendly customer service, addressing inquiries about insurance availability, eligibility, coverage options, policy changes, transfers, claims, and billing
- Educate clients on suitable insurance products using a needs-based review process
- Maintain a strong work ethic and commitment to daily operational success
- Provide timely and thorough activity reports to agency leadership
- Remain current on product changes, licensing requirements, technical developments, and continuing education
- Collaborate with colleagues to ensure exceptional service and efficient problem-solving
- Demonstrate organizational skills by managing multiple tasks and priorities effectively
- Base salary plus commission and performance-based bonuses
- Signing bonus available for qualified candidates
- PTO (vacation and personal/sick days)
- Retirement program (offered January 2026)
- Valuable insurance industry experience
- Potential for professional growth and advancement within the agency
- Active Property & Casualty insurance license (required)
- Active Life and Health insurance license (required)
- Excellent interpersonal and communication skills—written, verbal, and listening
- Strong organizational and detail-oriented approach
- Self-motivated and proactive in addressing customer needs
- Ability to work collaboratively in a team environment
- Commitment to delivering exemplary customer service
- Comfortable learning and utilizing computer functions and agency management systems
- Demonstrated ability to multitask and prioritize work in a fast-paced setting
- Licensed in both Property & Casualty and Life & Health insurance
- Passionate about helping customers secure the coverage they need
- Detail-oriented with a passion for accuracy and timely completion of work
- Proactive, problem-solving mindset and dedication to continuous improvement
- Thrives in a collaborative, team-based environment
- Seeks career growth and advancement in the insurance industry
- This opportunity is with an independent insurance agency, not directly with the parent insurance company
- Selected candidates must complete all applicable licensing and training requirements
- Employment is contingent upon maintaining required licenses and meeting ongoing education standards
- The agency is committed to an inclusive, respectful, and professional workplace
- We encourage all qualified individuals to submit their online applications today to be considered for this rewarding role
If you are a motivated, licensed insurance professional ready to take the next step in your career, we encourage you to apply now for the Licensed Insurance Customer Service Representative (P&C, Life & Health) position in Spanaway, WA. Click the application button to begin your journey with our agency and make a positive impact on our clients’ insurance experience.
This position is with an independent contractor agent, not with the parent insurance company. Employees of independent agents must complete all applicable licensing and training requirements. Independent agents hire and manage their own teams. Employees of independent agents are not employees of the parent insurance company.